Food Server

Casino Del Sol•Tucson, AZ

About The Position

The Food Server provides efficient, courteous, and professional food and beverage service to guests while complying with Gaming Enterprise Division (GED) and departmental policies, procedures, and standards, as well as applicable laws and regulations. The role includes welcoming guests, preparing and maintaining table settings and work areas, taking and communicating food and beverage orders, answering menu questions, delivering items to presentation standards, assisting with drink preparation, monitoring alcohol consumption, and responding to guest needs and concerns. The Food Server also supports a positive guest atmosphere, works collaboratively with coworkers, promotes GED events and programs, and serves as an ambassador of goodwill. The position requires frequent lifting, carrying, and transporting of materials or equipment up to 40 pounds, extended periods of sitting, walking, or standing, and the ability to perform reaching, pulling, kneeling, stooping, squatting, twisting, and bending. The employee may need to travel to other CDS properties or events. The role requires communication and computer proficiency, including Microsoft Office Suite, and the ability to work in a fast-paced, sometimes stressful environment with large numbers of guests and high noise levels. Applicants must have one year of Food Server experience in casual eateries and either six months of money-handling experience or pass a job-related test. They must possess or obtain a Food Handler’s card or ServSafe certification and an Alcohol Awareness card within three months of employment. The role requires availability for any shift, weekends, holidays, special events, and overtime as needed, successful completion of a pre-employment drug/alcohol screening, U.S. employment eligibility, and the ability to obtain and retain a valid gaming license.

Requirements

One year of experience as a Food Server in casual eateries.
Six months of money-handling experience or successful completion of a job-related test.
Possess or obtain a valid Food Handler’s card or ServSafe certification and an Alcohol Awareness card within three months of employment.
Availability to work any shift, weekends, holidays, special events, and overtime as needed.
Successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Have employment eligibility in the United States.
Be able to obtain and retain a valid gaming license.
Extensive knowledge of outlet menu items, including types of rolls, sauce ingredients, and allergies.
Knowledge of china, flatware, glassware, and pricing.
Working knowledge of a cash register, calculator, Agilysys Point of Sale System, and currency transactions.
Ability to learn and retain menu information, including preparation methods and ingredients.
Strong organizational, planning, and time-management skills.
Good communication and guest-service skills, including courteous interactions with guests and effective working relationships with coworkers.
Skill in counting money and making correct change, including server-based banking.
Ability to exercise sound, mature judgment and resolve service problems, particularly those related to alcohol-awareness requirements.
Ability to multitask, follow directions, communicate effectively, perform basic mathematical computations, and interpret written, oral, diagram, or schedule-based instructions.
Ability to provide excellent guest service and demonstrate reliability and dependability.
Ability to work in a fast-paced and sometimes stressful environment, maintain confidentiality, and adapt to large numbers of guests and loud, continuous noise.
Ability to lift, carry, and transport materials or equipment frequently up to 40 pounds, with or without reasonable accommodation.
Ability to sit, walk, or stand for extended periods and to reach, pull, kneel, stoop, squat, twist, and bend.
Ability to travel to other CDS properties or events as needed for the role.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Ability to follow verbal and written directions.
Computer proficiency with Microsoft Office Suite software.
Ability to read, write, and communicate effectively and professionally with guests and team members.

Nice To Haves

Knowledge of cocktails, including ingredients of popular drinks and specific brands of spirits, wines, and beers.
Bilingual in English and Spanish.

Responsibilities

Welcome and farewell guests warmly and sincerely, using their names when possible and making eye contact.
Ensure place settings are appropriate and include clean silverware, napkins, and other standard items.
Check, clean, and refill condiment containers at the start of the shift.
Take food and beverage orders, including alcohol, and communicate them to kitchen staff and bartenders as applicable.
Answer guest questions about menu items, ingredients, and food and beverage selections.
Deliver food and beverages while maintaining plating and presentation standards.
Assist with drink-order preparation as required, including icing glasses and garnishing drinks.
Monitor guest alcohol consumption and intervene as needed under established guidelines.
Respond to guest needs and provide continuous service until departure.
Create a comfortable and pleasant atmosphere through friendliness and conversation as time permits.
Resolve guest complaints pleasantly and professionally.
Maintain clean work areas throughout the shift using clean-as-you-go procedures.
Follow safety and security policies and promptly report accidents, injuries, and unsafe working conditions to a supervisor.
Maintain a clean and professional uniform and personal appearance.
Work collaboratively with coworkers and contribute to a team environment.
Display initiative and work with minimal supervision.
Serve as an ambassador of goodwill while working and at guest and public relations functions.
Promote Gaming Enterprise Division events and programs.
Comply with GED and departmental policies, procedures, and standards, as well as applicable laws and regulations.
Perform other job-related duties as assigned.