Food Server - Zero Bond

Wynn Resorts•Las Vegas, NV

About The Position

The Zero Bond Food Server elevates the dining experience for members and guests while contributing to the team. The role requires strong food and beverage knowledge, exceptional customer service, and a commitment to Zero Bond’s service standards. Servers provide service in both dining room and lounge environments, including food, cocktail, wine, and bottle service, and adapt their approach to a diverse membership in a high-volume, fast-paced setting. The position also involves collaborating with hosts, managers, and kitchen staff; completing opening, running, and closing duties; attending training and pre-shift briefings; following Clark County Health Department standards; and staying informed about hotel services, local attractions, and amenities. The role requires varied shifts, including evenings, weekends, and holidays, and work in a smoking environment.

Requirements

At least 2 years of experience as a server in an upscale, high-volume, or fine dining restaurant.
Must be 21 years of age or older.
High school diploma or equivalent.
Ability to obtain and maintain a valid Clark County Food Handler Safety Training Card and Alcohol Awareness (TAM) card before the start date.
Strong knowledge of wine, spirits, and cocktails, including varietals, vintages, ingredients, garnishes, and service techniques.
Ability to confidently describe menu items and make informed recommendations and pairings.
Familiarity with dietary restrictions and special requests.
Experience with POS systems; Micros is preferred.
Strong multitasking ability under pressure while maintaining guest focus and attention to detail.
Exceptional English communication skills.
Collaborative, team-oriented mindset and positive contribution to venue culture.
Understanding of luxury hospitality cues and ability to anticipate guest needs.
Willingness to work varied shifts, including evenings, weekends, and holidays.
Comfort with a high-energy, fast-paced, occasionally loud environment and a smoking environment.
Polished grooming, professional posture, and appearance in accordance with Wynn standards; grooming and style must meet current fashion standards and management expectations.
Ability to maintain an upbeat, approachable, and professional demeanor.
Ability to work on feet for at least 10 hours per shift.
Ability to seize, grasp, turn, and hold objects with hands for extended periods; move quickly between areas; regularly lift and carry up to 35 lbs. and occasionally up to 50 lbs.; and bend, kneel, crouch, climb stairs, and move with agility.
Ability to work with occasional exposure to heat, cold, water, and outdoor conditions.

Nice To Haves

Fluency in a second language.
Bottle service experience.

Responsibilities

Greet members and guests warmly and professionally, acknowledging special occasions, preferences, and membership notes.
Guide members through the menu with food highlights, seasonal dishes, wine pairings, and cocktail recommendations.
Execute the full sequence of service in alignment with Zero Bond standards.
Maintain knowledge of food and beverage offerings, including ingredients, preparation methods, and dietary accommodations.
Take food and beverage orders and carry out wine and beverage service.
Maintain tables silently and anticipateively.
Ensure members receive an equally attentive experience in dining room and lounge environments.
Provide cocktail, bottle, and food service with hospitality and professionalism.
Collaborate with hosts, managers, and kitchen staff to support efficient service.
Complete opening, running, and closing duties.
Uphold Clark County Health Department standards.
Anticipate and respond promptly to guest needs and inquiries.
Maintain professionalism and composure in a high-volume, fast-paced environment and adapt to diverse members, including high-profile clientele.
Bid farewell to members by name when possible and encourage return visits.
Attend required training sessions and pre-shift briefings to stay informed about daily priorities, new offerings, and member notes.
Stay knowledgeable about hotel services, local attractions, and amenities to answer guest inquiries accurately.