Food Server

Gila River Resorts & Casinos•Chandler, AZ

About The Position

The Food Server promotes and provides excellent service to internal and external guests. The role involves answering questions about menu items and beverages, maintaining knowledge of the dining or beverage menu and specials, observing guests to anticipate their needs, and completing assigned steps of service. The Food Server is expected to maintain dependable attendance, build knowledge of food and beverage offerings, and perform other special projects and duties as assigned.

Requirements

Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) training, and other required compliance trainings.
Ability to perform the GILA WAY: Greet guests, Interact positively with guests, Listen actively to guests, and Appreciate guests.
Excellent guest service skills and strong telephone etiquette.
Self-starter able to follow up and complete tasks promptly with minimal supervision.
Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
Strong written and oral interpersonal and communication skills.
Must have, or be able to acquire within one year, in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the role.

Nice To Haves

High school diploma or equivalent.
Experience working in a fast-paced, high-volume bar, restaurant, or nightclub.
In-depth wine and alcohol knowledge.

Responsibilities

Promote and provide excellent guest service experiences to internal and external guests.
Answer guests’ questions about menu items and beverages.
Maintain knowledge of the dining or beverage menu and any special items being offered.
Observe guests, anticipate their needs, and complete assigned steps of service.
Build and maintain knowledge of food and beverage offerings to answer guest questions accurately.
Maintain dependable attendance, with extremely infrequent absences or lateness.
Perform other special projects and duties as assigned.