FOOD SERVER HH

Argosy Casino Alton • Alton, IL

4h

About The Position

The Food Server promotes excellent customer service and creates a fun, welcoming atmosphere for restaurant guests. The role involves greeting guests, answering questions about food and beverages, taking and accurately entering orders in the Micros register system, serving food, and managing guest checks and payments. Servers maintain a clean and organized station, prepare tables and stations for service, complete opening and closing side work, and follow food-handling and safety procedures. The position also requires attending assigned training and meetings and complying with company policies, gaming laws, uniform, appearance, and grooming standards.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and coworkers.
• Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money and units of weight, volume, and distance.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

• High school diploma or GED; or up to three months of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Promote stellar customer service and promptly greet guests arriving at the table.
• Interact verbally with guests to create a fun and exciting atmosphere.
• Provide information about available food and beverage selections.
• Transmit orders accurately and promptly to bar or culinary staff using the Micros register system.
• Serve food items to restaurant guests.
• Open and close guest checks for the assigned station.
• Process customer sales, including handling money, providing correct change, validating comps, and appropriately operating the cash register, cash bag, bank, and Micros system.
• Prepare for business by wiping down stations, tables, and chairs, refilling condiments, and checking linens.
• Respond effectively to Supervisor requests involving guest interactions and concerns.
• Maintain the cleanliness of the assigned station, including bussing and wiping tables and chairs and picking up trash.
• Complete closing tasks, including resetting the station for the next shift and completing assigned side work.
• Follow food-handling procedures to ensure safe, quality products.
• Complete required deposits at the end of each shift.
• Attend departmental and company training programs or meetings as directed.
• Adhere to company policies and procedures and applicable gaming laws and regulations.
• Perform duties safely and keep work areas clean and free of hazards, debris, and litter.
• Meet department uniform, appearance, and grooming requirements.
• Refresh water glasses and coffee cups and suggest desserts.
• Complete opening, running, and closing side duties.
• Keep ice stations filled and glasses and dishes stocked as assigned.
• Prepare tables for the next guest by removing dirty dishes, silverware, and napkins.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed