Food Server

PENN Entertainment • Selma, TX

10h

About The Position

PENN Entertainment is hiring a Food Server to provide guest service in a fast-paced, high-volume restaurant environment. The role includes welcoming guests, taking and entering food and beverage orders, serving prepared food, making menu recommendations and upselling, and ensuring guests are satisfied. The Food Server also handles payments, resolves service issues, assists with table setup and cleaning, maintains a safe and sanitary work area, completes assigned side work, and promotes current casino events and programs. Team members are expected to follow property policies and service standards and maintain confidentiality.

Requirements

• At least two years of food server experience in a high-volume, full-service restaurant.
• Excellent customer service and interpersonal skills.
• Ability to read, write, speak, and understand English.
• Ability to maintain confidentiality and professionalism.
• Knowledge of table service procedures and table etiquette.
• Ability to collaborate and communicate effectively with team members at all levels of the organization.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Follow departmental and property policies and procedures for guest service standards.
• Greet and welcome guests seated in the assigned station.
• Take food and beverage orders, promptly deliver prepared food, and check with tables periodically to ensure guest satisfaction.
• Maintain current and accurate knowledge of menu preparation, ingredients, seasonings, and presentation.
• Recommend menu items based on guest preferences and upsell appetizers, beverages, and desserts in accordance with service standards.
• Enter food and beverage orders accurately into the POS system.
• Resolve service issues according to established guidelines.
• Itemize, total, and present checks to the correct customers.
• Assist bus persons with bussing, cleaning, and setting tables as needed.
• Clean counter areas, sinks, floors, and designated areas to maintain a safe and sanitary workstation.
• Deep clean restaurant equipment as scheduled or required, and operate and maintain equipment according to guidelines and safety procedures.
• Complete assigned side work.
• Know and promote current casino events and programs and provide directions to casino areas.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED