Outlet 1 Food Server I

HEI Hotels and Resorts•Miami, FL

1d•Onsite

About The Position

The Food Server I provides guests with exceptional service to achieve customer satisfaction, quality service, compliance with corporate and franchise policies and procedures, and compliance with federal, state, and local regulations while meeting or exceeding financial goals. The role is at Brickell Arch, a Luxury Collection Hotel in Miami, part of HEI Hotels & Resorts. The position is tipped/service-charge eligible, with a stated salary range of $11.00–$11.98.

Requirements

Maintain a professional appearance and manner.
Be willing to assist coworkers and work as part of a team.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings, service ware, and menu items.
Be able to remember, recite, and promote menu items.
Be able to transport large trays weighing up to 30 pounds through a crowded room continuously throughout a shift, with or without reasonable accommodation.
Be able to operate beverage and toast equipment, with or without reasonable accommodation.
Be able to establish and maintain effective working relationships with associates, customers, and patrons.
Be able to operate a keyboard and learn Point of Sale procedures.
Have effective verbal and written communication skills.
Be able to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Responsibilities

Check the service station before, during, and after shifts to ensure it is properly set up and clean.
Greet guests courteously and explain specials or restaurant promotions.
Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system for the kitchen.
Retrieve completed orders from the kitchen, verify their accuracy, and deliver them to guests with appropriate condiments.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Replenish beverages and check with guests to ensure their satisfaction.
Promote and serve dessert items and specialty coffees upon request.
Use Point of Sale procedures to pre-check orders and close out checks.
Present checks to guests promptly.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.