Food Server Assistant

Nemacolin•Wharton Township, PA

8d•Onsite

About The Position

The Food Server Assistant supports Nemacolin’s dining service team in creating polished, seamless guest experiences. The role involves anticipating guest needs, helping servers throughout service, maintaining dining areas and workstations, and ensuring service details are ready and delivered with care. The assistant contributes to a professional luxury-hospitality experience through genuine guest interaction, attention to timing, and knowledge of service standards and language. The position also includes preparing workstations, completing side work, folding napkins, keeping guest-facing areas clean and organized, and developing working knowledge of food, beverages, cocktails, beer, wine, and allergens. Associates may assist with guest seating using SevenRooms, support other dining team members, respond to operational priorities, and report hazards. RAMP certification and compliance with Pennsylvania responsible-alcohol-service requirements are required as applicable. This is a guest-facing, physically active role in a fast-paced, collaborative dining environment. Associates may work across different restaurant settings according to resort needs and must be available for varying shifts, including evenings, weekends, and holidays. Nemacolin describes opportunities for training, cross-department learning, and career growth within its dining operations.

Requirements

Ability to communicate effectively in English.
Ability to learn and apply knowledge of food, beverages, cocktails, beer, wine, and allergens.
Ability to obtain and maintain RAMP certification and comply with applicable Pennsylvania responsible-alcohol-service requirements.
Ability to learn and use SevenRooms and other technology required by the operation.
Ability to stand for up to eight hours at a time, lift at least 15 pounds, and perform the physical requirements of the role.
Availability to work varying shifts, including evenings, weekends, and holidays.
Ability to perform effectively in a high-volume environment while maintaining professionalism, organization, and luxury service standards.
Warm, outgoing presence and genuine interest in creating positive experiences.
Strong communication and relationship-building skills, with the ability to work respectfully and confidently with guests, members, and colleagues.
Team-first mindset and willingness to support operational needs.
Organization, attention to detail, and ability to prioritize multiple responsibilities.
Composure and good judgment when priorities change quickly.
Professionalism and appreciation for personal presentation, timing, language, and attentiveness in luxury dining.
Curiosity and willingness to learn about food, beverage, and service standards.
Energy, reliability, and initiative.
High school diploma or equivalent preferred.
Customer service experience preferred; restaurant experience is a plus.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Restaurant experience.

Responsibilities

Support servers throughout the guest experience and anticipate guest needs.
Deliver water, bread, table settings, and other service details with care and attention to timing.
Provide polished, professional guest interaction consistent with luxury hospitality standards.
Prepare workstations, complete side work, fold napkins, and maintain clean, organized, presentation-ready dining and service areas.
Develop and apply knowledge of food, beverages, cocktails, beer, wine, and allergens to support guests and the service team.
Assist servers, food runners, hosts, and other associates as needed, communicating effectively during busy periods.
Assist with guest seating using the SevenRooms application when needed.
Respond to operational priorities and complete assignments that support the outlet.
Recognize and promptly report hazardous conditions and follow health and safety practices.
Obtain and maintain RAMP certification as required and follow responsible alcohol-service standards.
Maintain professionalism, organization, and service standards in a high-volume environment.

Benefits

Paid training and structured onboarding.
Hands-on learning and cross-department opportunities.
Clear pathways for advancement and internal promotion.
Recognition through individual and team honors.
Competitive hourly wages.
Attractive 401(k) program.
Medical, dental, and vision coverage for eligible associates.
Paid time off and holiday compensation.
Discounted associate meals and uniform services.
Savings across resort dining, retail, spa, and activities.
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.