Food Server Assistant (PRIME)

Gila River Resorts & Casinos•Chandler, AZ

About The Position

The Food Server Assistant supports food servers in providing an excellent hospitality experience for guests in the PRIME fine dining area. The role involves responding to guest questions about menu and beverage offerings, anticipating guest needs, completing assigned service steps, and maintaining professional, attentive service. The assistant helps set and maintain tables, promptly delivers food and beverages, buses tables during peak periods, and helps keep the restaurant clean. The role also requires maintaining a tidy professional appearance, following alcohol-service policies, and communicating positively with guests and team members.

Requirements

Ability to handle cash accurately and responsibly and perform basic math related to point-of-sale cash and credit transactions, cash reconciliation, and product inventory.
Must obtain and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) training, and other required compliance trainings.
Excellent guest service skills and strong telephone etiquette.
Self-starter able to follow up and complete tasks in a timely manner with minimal supervision.
Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
Strong written and oral interpersonal and communication skills.
Must have, or be able to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the role.

Nice To Haves

High school diploma or equivalent.
Experience in fast-paced, high-volume fine dining, casual food service, and/or a nightclub.
In-depth wine and alcohol knowledge.

Responsibilities

Promote and provide excellent guest service to internal and external guests.
Assist with answering guests’ menu and beverage questions and maintain knowledge of menu items, specials, and food and beverage offerings.
Observe guests, anticipate their needs, and complete assigned steps of service.
Provide quick, attentive, friendly, and professional service using clear and concise communication.
Mark tables with proper settings in a timely and professional manner.
Promptly pick up and serve food items when available, ensuring quality and presentation meet or exceed guest expectations.
Maintain tables and bus them when necessary during peak periods.
Help maintain restaurant cleanliness and comply with alcohol awareness and service policies and procedures.
Maintain a professional and tidy appearance.
Communicate positively and respectfully with internal and external guests.
Maintain dependable attendance, with extremely infrequent absences or lateness.
Perform other special projects and duties as assigned.