Miramar Club - Food Runner

Rosewood Hotel Group•Montecito, CA

81d•Onsite

About The Position

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Food Runner. The Food Runner will work in close cooperation with the Chef, Front of House Management, and Servers in every aspect of guest service, including organizing, expediting, and delivering food orders, as well as other functions indicated by management. The Food Runner will provide fast, friendly, professional, and responsive customer service.

Requirements

Minimum 1 year Front of House experience, preferably in a fine dining venue.
Must have excellent knowledge of dining room and service procedures and functions.
Well-organized and able to work with people.
Outstanding coordination and multi-tasking abilities.
Open availability; must be able to work evenings, weekends, and holidays
Excellent written and verbal communication skills.
Well organized and able to work cohesively in a team-first environment.
Outstanding coordination, organization, and multi-tasking abilities.
Ability to maintain composure and stay focused.
Ability to work well under pressure in a fast-paced environment.
Must possess a service orientation – actively looking for ways to help others.
Professional presentation and positive attitude.
Must have a current and valid Food Handler Certification.
Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Minimum 21 years of age to pour alcoholic beverages.

Responsibilities

Ensure all dishes are delivered with accurate presentation, temperature, and sauce.
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
Ensure the efficient flow of orders from the servers to the kitchen.
Proactively gauge diners’ meal pace, ensure tickets are fired at the appropriate time, and alert management to any high times.
Offer guests of the restaurant an enjoyable, expertly served dining experience conforming to the standards of excellence for quality, professionalism, and friendliness.
Anticipate and service guests' requirements before requests are made or necessary.
Serve and clear food and beverage items in an unobtrusive and professional manner.
Thorough understanding and knowledge of all menus, food, food preparation and styles, and tableside serving techniques.
Serve and present food clearly, concisely, and professionally.
Thorough and complete understanding of health and safety rules in a restaurant.
Communicate customer orders clearly.
Complete opening and closing side-work as assigned and set all tables and stations according to standard.
Performs other job-related duties as assigned.