Food Runner/ Utility

Archer (Lodgeworks)•Burlington, MA

11d•Onsite

About The Position

The Food Runner/ Utility assists the Food & Beverage service team in delivering exceptional service and supporting guest satisfaction. The role includes transporting food and beverages between the kitchen and guests, communicating with the kitchen, preparing and maintaining service areas, and clearing and transporting dishes to the dish area. The position works closely with coworkers and may support other areas or roles as needed.

Requirements

Have or be capable of obtaining TIPS certification or other required alcohol safety qualifications.
Be able to exert up to 60 pounds of force occasionally.
Be able to stand for an entire shift or an extended period.
Be able to reach overhead, use both hands, lean over, stoop, and kneel.
Be able to prioritize and use time wisely.
Have a strong work ethic and be able to work independently and as part of a team.
Be comfortable following directions, guidelines, and work objectives.
Be committed to guest safety and security.
Be customer-focused, adaptable, professional, and hospitable.

Responsibilities

Greet customers upon arrival to the restaurant.
Provide gracious, professional, and efficient food and beverage service.
Maintain regular attendance in compliance with LodgeWorks standards.
Clear and clean tables as guests leave, and set tables throughout the shift when applicable.
Retrieve and deliver food and beverage items in a timely manner.
Replenish beverages and check on guest satisfaction during meal service.
Use proper food handling and food service techniques.
Keep the serving station clean and well-stocked.
Support other areas or roles when necessary.
Assist servers with friendly, timely delivery of food and beverage orders, ensuring accurate order entry and delivery.
Maintain professional conduct, uniform, and personal appearance.
Inspect china, glassware, and silverware for cleanliness and presentation before use.
Respond graciously to guest concerns or requests and report situations to the Manager.
Follow safe work habits, wear protective safety equipment, and comply with MSDS and OSHA standards.
Complete daily side work with enthusiasm and motivation.
Serve alcoholic and nonalcoholic beverages in accordance with applicable federal, state, local, and company regulations.
Complete other tasks as requested by management.