Food Runner/ Utility

LodgeWorks • Burlington, MA

9d • Onsite

About The Position

The Food Runner/ Utility assists the restaurant service team and Food & Beverage team in delivering exceptional, efficient service and supporting guest satisfaction. The role brings food and beverages from the kitchen to guests, communicates with the kitchen, helps set up and maintain service areas, clears and transports dishes to the dish area, and supports other areas when needed. The position is at Archer Hotel Burlington and is a full-time PM position starting at $19.00 per hour plus tips.

Requirements

• Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
• Be capable of exerting up to 60 pounds of force occasionally.
• Be capable of standing for an entire shift or an extended amount of time.
• Be capable of reaching overhead, using both hands, leaning over, stooping, and kneeling.
• Prioritize effectively and use time wisely.
• Work both individually and as part of a team.
• Follow directions, guidelines, and work objectives.
• Maintain a strong work ethic and commitment to guest safety and security.

Responsibilities

• Greet customers upon arrival at the restaurant.
• Provide gracious, professional food and beverage service efficiently.
• Maintain regular attendance in compliance with LodgeWorks standards.
• Clear and clean tables as guests leave, and set tables during the shift when applicable.
• Retrieve and deliver food and beverage items in a timely manner.
• Replenish beverages and ensure guest satisfaction throughout meal service.
• Use proper food handling and food service techniques.
• Keep the serving station clean and well-stocked.
• Support other areas or roles when necessary.
• Assist servers with friendly and timely delivery of food and beverage orders, ensuring accurate order entry and delivery.
• Maintain professional conduct, uniform, and personal appearance.
• Inspect china, glassware, and silverware for cleanliness and presentation before use.
• Respond graciously to guest concerns or requests and report situations to the Manager.
• Follow safe work practices, wear protective safety equipment, and comply with MSDS and OSHA standards.
• Complete daily side work with enthusiasm and motivation.
• Serve alcoholic and nonalcoholic beverages in accordance with applicable federal, state, local, and company regulations.
• Complete other tasks as requested by management.

Benefits

• Paid time off (PTO)
• Hotel and restaurant discounts at select LodgeWorks properties
• Health, vision, and dental benefits
• 401(k) plan with matching contributions
• Paid holidays
• Company-sponsored short-term and long-term disability
• Referral bonuses
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed