Food Runner/ Utility

Hampton (Lodgeworks)•New York, NY

26d•$17 - $18

About The Position

The Food Runner/ Utility assists the food and beverage service team in delivering exceptional service and supporting guest satisfaction. The role works closely with the Food & Beverage team and helps achieve departmental goals. Duties include transporting food and beverage items between the kitchen and guests, communicating with the kitchen, preparing for service, maintaining clean and stocked work areas, supporting coworkers, and clearing and transporting used dishes to the dish area. The position also involves greeting customers, providing professional service, maintaining tables, delivering orders accurately and promptly, responding to guest requests or concerns, and supporting other areas as needed.

Requirements

Have or be capable of obtaining TIPS certification or other required alcohol safety credentials.
Be able to prioritize tasks and use time wisely.
Have a strong work ethic and be able to work independently and as part of a team.
Follow directions, guidelines, and work objectives.
Be capable of exerting up to 60 pounds of force occasionally.
Be capable of standing for an entire shift or an extended period.
Be capable of reaching overhead, using both hands, leaning over, stooping, and kneeling.
Maintain a clean and professional uniform and personal appearance.

Responsibilities

Greet customers upon arrival to the restaurant.
Provide gracious and professional food and beverage service efficiently.
Maintain regular attendance in compliance with LodgeWorks standards.
Clear and clean tables as guests leave, and set tables during the shift when applicable.
Retrieve and deliver food and beverage items in a timely manner.
Replenish beverages and check for guest satisfaction throughout the meal service.
Use proper food handling and food service techniques.
Keep the serving station clean and well-stocked.
Support other areas or roles when necessary.
Assist servers with friendly, timely, and accurate delivery of food and beverage orders.
Maintain professional conduct, uniform, and personal appearance.
Inspect the cleanliness and presentation of china, glassware, and silverware before use.
Respond graciously to guest concerns or requests and report situations to the Manager.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Complete daily side work with enthusiasm and motivation.
Serve alcoholic and nonalcoholic beverages in accordance with federal, state, local, and company regulations.
Complete other tasks as requested by management.