Food Guest Rep

Richmond Medical Center•Staten Island, NY

About The Position

The Food Guest Rep delivers meals to patients in a courteous and timely manner, ensuring trays meet prescribed dietary requirements and patient preferences. The role involves handling patient diet orders, menus, meal selections, food preferences, and allergy alerts; modifying menus according to therapeutic diets; and communicating with patients, registered dietitians, nursing staff, and other staff about meal options and diet-related issues. The position also supports food service operations through tray assembly and delivery, menu tallying for production areas, processing new diets and diet changes, answering and processing diet office phone calls, maintaining diet office supplies and patient refrigerators, and assisting with dishwashing, inventory, and other tasks as needed. The Food Guest Rep follows sanitation, infection control, safety, waste-management, and regulatory requirements, participates in quality activities, and helps maintain a clean and orderly work environment. The role is a day shift position of 7.5 hours, with every-other-weekend and holiday work.

Requirements

Knowledge of therapeutic diets and the ability to modify patient menus according to prescription diet orders.
Ability to calculate diabetic, renal, and fluid restrictions.
Ability to communicate effectively with patients and staff about meal options and dietary restrictions.
Ability to follow infection control, safety, sanitation, and regulatory requirements.

Responsibilities

Deliver and pick up patient meal trays on assigned units courteously and on time.
Ensure meal trays meet prescribed dietary requirements and patient preferences.
Handle patient prescription diet orders, menus, meal selections, food preferences, and allergy alerts.
Modify patient menus according to therapeutic diets and calculate diabetic, renal, and fluid restrictions.
Assure accuracy of diet-change information and process new diets and changes as required.
Communicate with patients, registered dietitians, nursing staff, and other staff regarding meal options, dietary restrictions, and diet-related issues.
Answer diet office phone calls and record and process information received.
Tally items from patient menus for hot and cold production areas.
Assist with tray assembly, dishwashing, inventory management, and other food service tasks as needed.
Maintain diet office supplies and patient refrigerators on assigned units, including temperature logs and floor stock.
Check work areas and remove outdated, expired, or mishandled food items.
Maintain cleanliness and sanitation in food service areas and contribute to a neat, clean, and orderly work environment.
Follow infection control, safety, waste-management, recycling, and other established procedures and training systems.
Participate in quality control, quality assurance, and quality improvement activities.
Complete assigned work within the allotted shift time, communicate incomplete assignments and concerns to the manager, and assist co-workers with other tasks during low census or lighter workloads.
Recognize and respond to needs related to the age of the patient population.
Complete required annual RUMC training on time and comply with federal, state, and local regulations.
Incorporate Richmond University Medical Center's mission when serving patients, visitors, and staff.