Food & Beverage Supervisor, Food Court

San Manuel Band of Mission Indians•Highland, CA

3d•Onsite

About The Position

Under the direction of the Assistant Manager, Food and Beverage, the Food & Beverage Supervisor oversees scheduling and subordinate employees to improve the quantity and quality of work and ensure efficient, economical operations. The role involves planning, organizing, and addressing employee management concerns while supporting day-to-day operations of Food and Beverage venues. The Supervisor helps ensure guests receive best-in-class service consistent with Enterprise standards, develops employees’ understanding of their roles, and supports guest satisfaction, sales, profitability, and cost control. The position also helps ensure food safety, health requirements, cleanliness, organization, and operational preparedness. The primary work environment is a climate-controlled casino and resort. Travel to meetings, trade shows, conferences, and promotional events may be required. Evening, weekend, and holiday shifts may be required.

Requirements

Associate’s degree in hospitality management, food service, business, or a related field; relevant or direct experience may be considered in lieu of the minimum educational requirement.
At least two years of restaurant, customer service, or related experience.
Proficiency in Microsoft Office; Microsoft Outlook, Excel, and Word are preferred.
Strong leadership and people-management skills, including the ability to collaborate with and motivate others.
Ability to delegate, multitask, lead, and prioritize effectively in a dynamic, fast-paced environment, with organizational and time-management skills.
Ability to maintain confidentiality and comply with legal, regulatory, and organizational requirements.
Ability to read, write, and communicate in English.
Ability to perform basic arithmetic operations: addition, subtraction, multiplication, and division.
Ability to provide friendly, efficient service to guests and team members, address their needs, and resolve issues.
Clear and effective communication skills with guests and team members.
Ability to remain calm and efficient under pressure during busy periods.
Must obtain and maintain Responsible Beverage Service (RBS) certification.
Must obtain and maintain ServSafe certification.
May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
Ability to meet the position’s physical requirements, including moving or handling up to 40 pounds occasionally and sustaining work activity throughout a shift.

Responsibilities

Assist with day-to-day Food and Beverage venue operations and ensure the team provides service consistent with Enterprise service standards.
Prioritize training and understanding of line-level positions to maintain and elevate brand standards and guest satisfaction.
Collaborate with venue leadership to develop and execute initiatives that support sales, profitability, and cost control.
Communicate and execute department-wide fiscal and operational goals.
Meet and maintain applicable safety and health requirements, track completion of required department training, and ensure food is served safely and promptly.
Determine the materials, equipment, and facilities needed for efficient operations.
Maintain cleanliness, organization, and preparedness of the immediate workspace and adjacent areas.
Ensure safety and security standards are in place and followed.
Interview, hire, and train employees; plan, assign, review, and direct work; evaluate performance; reward and discipline employees; address complaints; and resolve problems.
Make hiring decisions and create individual development plans with succession planning in mind for key roles.
Perform other duties as assigned to support efficient department operations.