Food & Beverage Supervisor, Food Court

San Manuel Casinos • Highland, CA

1d • Onsite

About The Position

Under the direction of the Assistant Manager, Food and Beverage, the Food & Beverage Supervisor oversees and schedules subordinate employees to continuously improve the quantity and quality of work and ensure efficient, economical operations. The role involves planning, organizing, and addressing employee-management matters while supporting day-to-day food and beverage venue operations. The supervisor helps ensure teams provide excellent guest service consistent with Enterprise standards, supports training and brand standards, and works with venue leadership on sales, profitability, cost control, and operational goals. The position also maintains applicable safety, health, food-handling, cleanliness, and security standards and determines the materials, equipment, and facilities needed for efficient operations.

The supervisor exercises supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning, reviewing, and directing work; evaluating performance; rewarding and disciplining employees; handling complaints and resolving problems; and developing employees and succession plans for key roles.

The primary work environment is a climate-controlled casino and resort setting. The role may involve travel to meetings, trade shows, and conferences, and may require evening, weekend, and holiday shifts. It is a fast-paced, high-demand position with periods of extended work hours. Duties include operating a computer and office equipment, moving around the workplace, and physical activities such as lifting, carrying, pushing, pulling, reaching, stooping, kneeling, and crouching. The employee may be exposed to fumes or airborne particles, including secondhand smoke. Reasonable accommodation will be made in accordance with applicable law.

Requirements

• Associate’s degree in hospitality management, food service, business, or a related field; relevant or direct experience may be considered in lieu of the stated minimum education.
• At least two years of restaurant, customer service, or related experience.
• Proficiency in Microsoft Office; Microsoft Outlook, Excel, and Word are preferred.
• Strong leadership and people-management skills, including the ability to collaborate with and motivate others.
• Ability to delegate, multitask, lead, and prioritize effectively in a dynamic, fast-paced environment; demonstrated organizational and time-management skills.
• Ability to maintain confidentiality and comply with legal and regulatory requirements.
• Ability to read, write, and communicate in English.
• Ability to perform simple mathematical operations, including addition, subtraction, multiplication, and division.
• Ability to provide friendly, efficient service to guests and team members, address their needs, and resolve issues.
• Ability to communicate clearly and effectively with guests and team members.
• Ability to remain calm and efficient under pressure during busy periods.
• Must obtain and maintain Responsible Beverage Service (RBS) certification.
• Must obtain and maintain ServSafe certification.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
• Must maintain a neat, clean, and well-groomed appearance in accordance with departmental policy.
• Must be able to lift, carry, push, pull, or otherwise move objects using up to 10 pounds of force occasionally and negligible force frequently or constantly, and move up to 40 pounds occasionally.
• Must be able to sit, walk, and stand for extended periods and maintain efficiency throughout the work shift and during extended work hours.
• Must have hearing, speech, visual acuity, and mobility sufficient to perform the duties described, including communicating in person, by telephone, and by videoconference and safely moving around the workplace.

Responsibilities

• Support day-to-day food and beverage venue operations and ensure teams deliver high-quality guest service in accordance with Enterprise service standards.
• Prioritize training and understanding of line-level positions to maintain and elevate brand standards and guest satisfaction.
• Collaborate with venue leadership to develop and execute initiatives that improve sales, profitability, and cost control.
• Communicate and execute department-wide fiscal and operational goals.
• Meet and maintain applicable safety and health requirements, track completion of required department training, and ensure food is served safely and in a timely manner.
• Determine the materials, equipment, and facilities needed for efficient operations.
• Maintain the cleanliness, organization, and preparedness of the immediate workspace and adjacent areas, and ensure safety and security standards are followed.
• Interview, hire, train, assign, review, and direct employee work; evaluate performance; reward and discipline employees; address complaints and resolve problems.
• Make hiring decisions and create individual development plans with succession planning in mind for key roles.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree