Food & Beverage Supervisor | Buffalo Marriott LECOM HARBORCENTER
About The Position
The Food & Beverage Supervisor oversees restaurant service functions in accordance with hotel standards and helps maintain a service and management philosophy that guides department staff. The role ensures daily Food and Beverage operational procedures are completed and followed, and that food and beverage safety and quality meet hotel, Shaner, and franchise specifications. The supervisor establishes, maintains, and trains staff on operating standards, procedures, and safe working conditions; responds to guest issues related to the department; communicates with the General Manager, department managers, supervisors, and staff; and assists with employee performance management to support productivity and a quality work environment. Other duties may be assigned. This is an in-person role with a flexible schedule that includes weekends, holidays, and varied shifts.
Requirements
- At least one year of experience in the restaurant or Food and Beverage field.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to communicate satisfactorily with guests, management, and coworkers.
- High school graduate or equivalent.
- ServSafe and/or food safety training.
- Alcohol awareness training, such as TIPS.
- Familiarity with food and beverage cost controls.
- Ability to write routine reports and correspondence.
- Ability to accurately perform mathematical calculations and use required measurement tools.
- Ability to prepare budgets and ensure cost controls.
- Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
Nice To Haves
- Previous supervisory or management experience.
- Some college education.
- Bilingual English/Spanish.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Supervise all aspects of restaurant service functions in accordance with hotel standards.
- Direct, implement, and maintain a service and management philosophy that guides department staff.
- Ensure completion of daily Food and Beverage Department operational procedures.
- Maintain food and beverage safety and quality in accordance with hotel, Shaner, and franchise specifications.
- Establish, maintain, and train staff on department standards, procedures, and safe working conditions.
- Respond to and handle guest issues related to the department.
- Communicate with the General Manager, other department managers, supervisors, and staff.
- Assist in managing employee performance to support productivity and a quality work environment.
- Perform other duties as assigned.
Benefits
- Health insurance
- Paid time off
- 8 paid holidays
- Marriott hotel discounts
- Two complimentary night hotel stays per year at any Shaner Hotel property
- One complimentary meal per shift worked
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
