Food & Beverage Supervisor | Buffalo Marriott LECOM HARBORCENTER
About The Position
The Food & Beverage Supervisor supervises all aspects of restaurant service in accordance with hotel standards. The role directs, implements, and maintains a service and management philosophy that guides department staff. It ensures completion of daily Food and Beverage Department procedures and maintains food and beverage safety and quality in accordance with hotel, Shaner, and franchise specifications. The supervisor establishes and maintains operating procedures and safe working conditions, trains staff on those standards, responds to guest-related issues, and communicates with the General Manager, department managers, supervisors, and staff. The role also assists with employee performance management to support productivity and a quality work environment. The schedule is flexible and includes weekends, holidays, and varied shifts. Other duties may be assigned.
Requirements
- At least one year of experience in the restaurant or food and beverage field.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to communicate satisfactorily with guests, management, and coworkers.
- High school graduation or equivalent.
- ServSafe and/or food safety training.
- Alcohol awareness training, such as TIPS.
- Familiarity with food and beverage cost controls.
- Ability to write routine reports and correspondence.
- Ability to perform mathematical calculations accurately and use required measurement tools.
- Ability to prepare budgets and ensure cost controls.
- Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
Nice To Haves
- Previous supervisory or management experience.
- Some college education.
- Bilingual English/Spanish skills.
- Knowledge of local activities and attractions appropriate for hotel clientele.
Responsibilities
- Supervise all aspects of restaurant service in accordance with hotel standards.
- Direct, implement, and maintain a service and management philosophy for department staff.
- Ensure completion of daily Food and Beverage Department operational procedures.
- Maintain food and beverage safety and quality in accordance with hotel, Shaner, and franchise specifications.
- Establish and maintain department operating procedures and safe working conditions, and train staff on them.
- Respond to and handle guest-related issues pertaining to the department.
- Communicate with the General Manager, department managers, supervisors, and staff.
- Assist in managing employee performance to support productivity and a quality work environment.
- Perform other duties as assigned.
Benefits
- Health insurance
- Paid time off
- 8 paid holidays
- Marriott hotel discounts
- Two complimentary night hotel stays per year at any Shaner Hotel property
- One complimentary meal per shift worked
- Located on bus and metro routes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
