Food & Beverage Supervisor - (Fork Lore) Hilton Asheville Biltmore Park

Biltmore Farms • Asheville, NC

1d

About The Position

The Food & Beverage Supervisor assists the hotel management team in overseeing service in the Fork Lore restaurant and bar, in-room dining, and banquet operations. The role supports and guides Food & Beverage team members in delivering outstanding dining experiences and ensuring guest satisfaction. The supervisor maintains Hilton brand standards and supports the hotel’s Blue Energy culture and programs.

The position requires a guest-focused leader who can work effectively in a diverse environment, communicate with guests and employees, resolve concerns, and maintain service quality during busy periods. The supervisor works with the Culinary Team to coordinate food and beverage service, allocates staff across department functions, and trains, coaches, and guides team members as needed. The schedule is flexible and includes weekends and holidays, with rotating AM/PM shifts.

Requirements

• Education and/or experience equivalent to an associate degree in a hospitality field.
• At least two years of food service experience; supervisory experience is preferred.
• Basic mathematical comprehension to understand and interpret operational numbers.
• Ability to read, write, speak, and understand English to communicate effectively with guests and employees.
• Ability to interact effectively with internal and external customers, using patience, tact, and diplomacy to resolve conflict.
• Detail orientation and organizational skills, including the ability to collect and analyze accurate information.
• Ability to access and accurately input information using moderately complex computer systems.
• Ability to work under pressure and handle stressful situations during busy periods.
• Ability to follow through on tasks with minimal supervision and oversight.
• Ability to work a flexible schedule, including weekends and holidays, with rotating AM/PM shifts.
• Ability to lift and carry at least 35 pounds on a tray or through arm service where applicable.
• Ability to perform tasks requiring finger agility, grasping, writing, standing, sitting, walking, stooping, bending, repetitive motions, hearing, and visual insight.
• Ability to work with cleaning products and solvents daily.

Nice To Haves

• Hotel Food & Beverage experience.

Responsibilities

• Remain on the floor during peak hours and communicate with guests to gather feedback.
• Monitor guest experiences, ensure satisfaction, and resolve complaints.
• Coordinate with the Culinary Team to deliver seamless food and beverage service.
• Greet customer contacts before major functions and maintain contact throughout to ensure arrangements are satisfactory.
• Ensure staff follow safety and sanitation guidelines provided by the North Carolina Department of Health.
• Allocate Food & Beverage team members to support an optimal guest experience across department functions.
• Maintain high performance among Food & Beverage staff and coordinate training as needed.
• Observe, teach, and coach staff on proper service.
• Assist the hotel management team in overseeing service in the restaurant, bar, in-room dining, and banquet operations.
• Support and guide Food & Beverage team members in providing outstanding dining experiences.
• Follow Hilton brand standards and participate in hotel programs.

Benefits

• $20.00 per hour starting pay.
• Medical, dental, and vision benefits coverage.
• Wellness program with an annual bonus of up to $600.
• 401(k) retirement plan with employer matching.
• Paid time off and paid holidays.
• Parental leave of up to six weeks for birth, adoption, and fostering.
• Hilton-brand hotel discounts for employees, their families, and friends.
• Monthly YMCA membership discount.
• Opportunities to earn e-tips directly from guests and clients.
• Employee learning and growth opportunities.
• Employee events and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree