Food & Beverage Supervisor

Marriott • San Juan, PR

7h

About The Position

The Food & Beverage Supervisor ensures staff work together to provide optimum service and meet guest needs. The role includes inspecting staff grooming and attire; completing opening and closing duties; maintaining clean, organized storage areas and applying FIFO practices; managing inventories and requisitioning supplies; monitoring dining rooms for seating availability, service, safety, and guest well-being; and submitting maintenance work orders.

The supervisor assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. They serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The role requires following company and safety and security procedures, reporting accidents and unsafe conditions, completing safety training, maintaining a professional appearance, protecting confidential information and company assets, and providing courteous, attentive service to guests.

The position also involves communicating professionally, maintaining positive working relationships, supporting team goals, addressing employee concerns, and upholding quality standards. The supervisor identifies and implements ways to improve efficiency, productivity, quality, safety, and cost savings. Physical duties include reading and visually verifying information, inspecting tools and equipment, standing, sitting, or walking for extended periods, handling objects up to 50 pounds without assistance, and moving through confined or elevated spaces and on stairs or ramps. Other reasonable duties may be assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Ensure staff work together as a team to provide optimum service and meet guest needs.
• Inspect staff grooming and attire and correct deficiencies.
• Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing doors.
• Inspect storage areas for organization, FIFO use, and cleanliness.
• Complete scheduled inventories and stock or requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and guest well-being.
• Complete maintenance work orders.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow company, safety, and security policies; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications.
• Maintain a clean, professional uniform and appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally and maintain positive working relationships with employees.
• Support team goals and listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement improvements to efficiency, productivity, quality, safety, or cost savings.
• Perform other reasonable duties as requested by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED