Food & Beverage Supervisor - (Fork Lore) Hilton Asheville Biltmore Park

Biltmore Farms, LLC•Asheville, NC

About The Position

The Food & Beverage Supervisor assists the hotel management team in overseeing service in the Fork Lore restaurant and bar, in-room dining, and banquet operations to ensure guest satisfaction and high service standards. The role supports and guides Food & Beverage team members in providing outstanding dining experiences, while maintaining Hilton brand standards and participating in hotel programs and culture. The supervisor remains on the floor during peak hours, engages with guests to gather feedback, monitors guest experiences, and resolves complaints. The role coordinates with the Culinary Team, allocates team members across department functions, and ensures staff follow safety and sanitation guidelines. It also involves greeting customer contacts before major functions and staying in touch with them throughout each function to confirm arrangements are satisfactory. The position requires the ability to work independently with minimal supervision, maintain staff performance, and provide training, coaching, and guidance as needed. The schedule is flexible and includes weekends and holidays, with rotating morning and afternoon/evening shifts.

Requirements

Ability to manage in a diverse environment with a focus on client and customer service.
Basic mathematical comprehension for understanding and interpreting restaurant operational numbers.
Ability to read, write, speak, and understand English to communicate effectively with guests and employees.
Ability to interact effectively with internal and external customers, using patience, tact, and diplomacy to defuse anger and resolve conflict.
Detail orientation and organizational skills, including the ability to collect and analyze accurate information.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to work under pressure and handle stressful situations during busy periods.
Education and/or experience equivalent to an associate degree in a hospitality field.
Minimum of two years of food service experience.

Nice To Haves

Food service supervisory experience.
Experience working in hotel Food & Beverage.

Responsibilities

Oversee service in the Fork Lore restaurant and bar, in-room dining, and banquet operations to support guest satisfaction.
Remain on the floor during peak hours, communicate with guests to gather feedback, monitor guest experiences, and resolve complaints.
Coordinate with the Culinary Team to ensure seamless food and beverage service.
Greet customer contacts before major functions and maintain contact throughout each function to ensure arrangements are satisfactory.
Ensure staff follow safety and sanitation guidelines provided by the North Carolina Department of Health.
Allocate Food & Beverage team members across department functions to support an optimal guest experience.
Maintain high performance among Food & Beverage staff and coordinate training as needed.
Observe, teach, and coach staff on proper service when needed.
Follow through on tasks with minimal supervision and oversight.
Uphold Hilton brand standards and support the hotel's programs and culture.