Food & Beverage Supervisor, Bin 47 | The SOMM Hotel & Spa

Columbia Hospitality•Woodinville, WA

2d•Onsite

About The Position

The Food & Beverage Supervisor oversees personnel and daily operations in the Food and Beverage Department, including the outlet and in-room dining. The role involves scheduling, training, coaching, and motivating employees; assisting the service team on the floor; and supporting order-taking, serving, and wine service as needed. The supervisor coordinates sales, customer service, and operations, and works to ensure profitability, efficiency, and compliance with safety and quality standards. The position also involves maintaining accurate monthly inventories of supplies and beverages, responding to inquiries and complaints, administering applicable state liquor laws, and communicating guest issues to Food and Beverage leaders. The supervisor serves as a point of contact for guests, follows through on requests, and helps maintain a clean, orderly, and safe work environment. The role is based at The SOMM Hotel and Spa in Woodinville, Washington, a 164-room luxury hotel featuring a signature restaurant, rooftop bar, meeting spaces, and spa.

Requirements

At least 2 years of lead or supervisory experience and/or training in a comparable food service operation.
Fluent ability to read, write, and speak English, including the ability to read and interpret regulations, reports, and reviews and communicate effectively with managers, clients, customers, and the public.
Computer knowledge, including Word, Excel, Outlook, and point-of-sale systems.
Ability to be flexible, perform multiple tasks, and work in stressful situations.
Required state Food Handler’s License and Liquor Serving Permit.

Nice To Haves

Wine knowledge and certification preferred.

Responsibilities

Supervise Food and Beverage personnel, including scheduling, training, coaching, and motivating employees.
Assist the service team on the floor, take and serve orders when necessary, and assist with wine service.
Facilitate the daily interface between sales, customer service, and operations.
Oversee daily operations of the Food and Beverage outlet and in-room dining.
Ensure profitability, efficient operations, and adherence to established safety and quality standards.
Inventory supplies and beverages and maintain accurate inventory records monthly.
Respond to internal and external inquiries and complaints and maintain favorable team member and guest relations.
Administer state liquor laws as they pertain to operations.
Address guest challenges and communicate issues to Food and Beverage leaders.
Exceed guest expectations by being responsive, engaged, and following through on requests.
Represent the organization as a point of contact and ensure guests’ needs are met and expectations exceeded.
Ensure a safe, clean, and orderly work environment, and promptly report unsafe conditions or equipment requiring repair.

Benefits

Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities.
Task force work opportunities.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions.
Daily pay.