F&B Shift Manager
About The Position
The Food & Beverage Shift Manager leads a dynamic Food & Beverage team in a fast-paced, guest-focused environment at Running Aces Casino in Columbus, Minnesota. This on-site role oversees daily operations during assigned shifts, supports and coaches team members, and helps deliver exceptional service across dining venues. The position is suited to a hands-on leader who enjoys developing people, solving challenges, and ensuring shifts run smoothly while creating an outstanding guest experience. The schedule is full-time, with evening and weekend work. Flexible availability is needed for varying shifts, including nights, weekends, and holidays. A $5,000 hiring bonus is offered. The specific compensation will be determined based on experience, qualifications, location, and internal equity considerations.
Requirements
- Strong customer service skills and the ability to create positive guest experiences.
- Excellent communication skills and the ability to lead, coach, and support team members.
- Ability to handle guest concerns, employee issues, and stressful situations professionally.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Ability to work collaboratively with team members, other departments, vendors, and community partners.
- Attention to detail and ability to complete operational tasks accurately, including cash handling and reporting.
- Proficiency with computer systems, including email and other business applications.
- Flexible availability to work varying shifts, including nights, weekends, and holidays.
- Must be able to obtain a Minnesota Racing Commission gaming license.
Nice To Haves
- Previous Food & Beverage leadership or supervisory experience is preferred.
Responsibilities
- Lead and support Food & Beverage team members during assigned shifts, maintaining an active floor presence through coaching, assistance, and feedback.
- Ensure guest satisfaction, resolve concerns, and encourage repeat business.
- Promote a positive team environment by addressing employee questions, concerns, and conflicts.
- Complete shift responsibilities, including cash drawer pulls, side work checks, server report closeouts, and daily operational tasks.
- Manage phone calls, emails, and department communications professionally and efficiently.
- Participate in Food & Beverage meetings and collaborate with leadership on department goals and improvements.
- Support events, promotions, racing, concerts, reservations, and special activities.
- Build strong relationships with internal departments, vendors, representatives, and local partners.
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Paid time off, including vacation, sick time, holidays, and bereavement
- Employee discounts on food and merchandise
- Employee Assistance Program with unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year
- Tools, resources, and opportunities for career growth and development
- Employee recognition programs, including years of service and employee of the quarter
- Branded apparel provided
- $5,000 hiring bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
