F&B Shift Manager

Running Aces Casino • Forest Lake, MN

11d • $65,000 - $70,000 • Onsite

About The Position

The Food & Beverage Shift Manager leads a Food & Beverage team in a fast-paced, guest-focused environment. This hands-on role oversees daily operations during assigned shifts, supports and coaches team members, and helps deliver exceptional service across the dining venues. The manager maintains an active floor presence, resolves challenges, and helps ensure each shift runs smoothly and creates an outstanding guest experience.

Requirements

• Strong customer service skills and the ability to create positive guest experiences.
• Excellent communication skills and ability to lead, coach, and support team members.
• Ability to handle guest concerns, employee issues, and stressful situations professionally.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate with team members, other departments, vendors, and community partners.
• Attention to detail and ability to complete operational tasks accurately, including cash handling and reporting.
• Proficiency with computer systems, email, and other business applications.
• Flexible availability to work varying shifts, including nights, weekends, and holidays.
• Ability to obtain a Minnesota Racing Commission gaming license.

Nice To Haves

• Previous Food & Beverage leadership or supervisory experience.

Responsibilities

• Lead and support Food & Beverage team members during assigned shifts through coaching, assistance, and feedback on the floor.
• Ensure guest satisfaction, resolve concerns, and encourage repeat business.
• Promote a positive team environment by addressing employee questions, concerns, and conflicts.
• Complete shift duties, including cash drawer pulls, side work checks, server report closeouts, and other daily operational tasks.
• Manage phone calls, emails, and department communications professionally and efficiently.
• Participate in Food & Beverage meetings and collaborate with leadership on department goals and improvements.
• Support events, promotions, racing, concerts, reservations, and special activities.
• Build relationships with internal departments, vendors, representatives, and local partners.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off, including vacation, sick time, holidays, and bereavement
• Employee discounts on food and merchandise
• Employee Assistance Program with unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year
• Tools, resources, and opportunities for career growth and development
• Employee recognition programs, including years of service and employee of the quarter
• Branded apparel provided
• $5,000 hiring bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed