F&B Assistant Shift Manager

PENN Entertainment • Hobbs, NM

3d

About The Position

The F&B Assistant Shift Manager supervises assigned food and beverage areas and manages the daily operations of a designated shift. The role supports operational goals and performance and profit objectives, helps maintain efficient staffing and labor costs, and contributes to department budgeting, cost control, inventory, and customer-service goals. The position assists the Food & Beverage Manager with service procedures, menu quality, administrative duties, and ensuring sanitary, efficient, and pleasant service for guests. It also helps ensure compliance with gaming laws, regulations, and other requirements.

The role supports staff development, training, employee engagement, performance feedback, and recommendations related to staffing, hiring, scheduling, and employee performance. It requires guest and team interaction, resolving issues diplomatically, maintaining confidentiality, and flexibility to work shifts, holidays, nights, weekends, and overtime as business needs dictate. The employee must qualify for required licenses and permits and successfully complete New Mexico Alcohol Server Certification (NMAST).

Requirements

• Must be at least 21 years of age.
• Associate degree (A.A.) in a related field and two years of Food and Beverage experience, or an equivalent combination of education and experience.
• At least two years of previous supervisory experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read, interpret, and communicate verbally in English; written English communication may also be required.
• Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete New Mexico Alcohol Server Certification (NMAST).

Responsibilities

• Supervise assigned food and beverage areas and manage the overall daily operations of a designated shift.
• Support, administer, and manage operational goals and monitor performance and profit objectives.
• Create effective schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assist with the department budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote and demonstrate superior customer service, ensure team members follow service standards, address issues, and support achievement of department customer-service goals.
• Know and enforce applicable gaming laws and regulations for the Food & Beverage Department.
• Assist with maintaining and developing food-service procedures and inspect menu items for customer satisfaction.
• Assist the F&B Manager in ensuring efficient, sanitary, and pleasant guest service.
• Assist in maintaining cost-control methods and procedures by monitoring inventory and pars.
• Assist the Food & Beverage Manager with administrative duties as assigned.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Support staff development and training programs and rewards and recognition programs.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing actions, including interviewing and hiring, and scheduling plans and assignments to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Day-one medical coverage (may vary by position)
• 401(k) matching (may vary by position)
• Annual performance bonus (may vary by position)
• Paid time off earned according to local policy and increasing with length of employment
• Wellness programs supporting financial, physical, and mental well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree