F&B ASSISTANT SHIFT MANAGER

Zia Park Casino Hotel Racetrack • Hobbs, NM

4d

About The Position

The F&B Assistant Shift Manager supervises designated food and beverage areas and manages the daily operation of an assigned shift. The role supports operational goals and monitors performance and profit objectives, while helping ensure efficient, sanitary, and pleasant service and strong guest satisfaction. The position also supports budgeting, cost control, inventory management, team development, and compliance with applicable gaming laws, regulations, and company standards.

The position may include supervisory responsibilities. It supports staff training and recognition, evaluates team members and provides constructive feedback, and recommends staffing, scheduling, coaching, and other performance actions. The employee must qualify for licenses and permits required by applicable regulations and successfully complete New Mexico Alcohol Server Certification (NMAST).

Requirements

• Must be at least 21 years of age.
• Associate degree in a related field and two years of Food and Beverage experience, or an equivalent combination of education and experience.
• At least two years of previous supervisory experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read and interpret English-language documents, including safety rules, operating and maintenance instructions, and procedure manuals; ability to communicate verbally in English. Written English communication skills may also be required.
• Ability to apply commonsense understanding to written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete New Mexico Alcohol Server Certification (NMAST).
• Ability to meet the physical demands of the role, including standing; handling objects, tools, or controls; reaching, talking, and hearing; regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds; and pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, and balancing, including in confined spaces.

Responsibilities

• Supervise designated food and beverage areas and manage the overall daily operation of an assigned shift.
• Support, administer, and manage operational goals and monitor performance and profit objectives.
• Create efficient schedules while controlling labor costs, meeting staffing objectives, and supporting guest satisfaction.
• Assist with the department budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote and demonstrate superior customer service, ensure team members follow service standards, and address service issues.
• Know and enforce gaming laws and regulations applicable to the department's functions and responsibilities.
• Assist with maintaining and developing food-service procedures and inspect menu items for customer satisfaction.
• Assist the F&B Manager in ensuring efficient, sanitary, and pleasant service for guests.
• Help maintain cost-control methods and procedures by monitoring inventory and par levels.
• Assist the Food & Beverage Manager with assigned administrative duties.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain confidentiality in departmental and company matters.
• Support staff development and training programs and the rewards and recognition program.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing, including interviewing and hiring, and scheduling plans and work assignments to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree