Food & Beverage Manager

Highgate Hotels • Paradise Valley, AZ

13d • Onsite

About The Position

The Food & Beverage Manager assists in coordinating, supervising, and directing all aspects of the food and beverage outlet’s operations. The role is responsible for maintaining a profitable outlet while ensuring high-quality products and service. The manager promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity goals while maintaining quality.

Requirements

• Effective verbal and written communication with employees and guests at all levels, in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Ability to maintain confidential information.
• Ability to comply with Highgate Hotel standards and regulations and contribute to safe, efficient hotel operations.

Responsibilities

• Oversee all aspects of the outlet’s daily operation and supervise outlet personnel.
• Respond to guest complaints in a timely manner and help ensure overall guest satisfaction.
• Coordinate and communicate with other food and beverage managers, and keep the immediate supervisor informed of issues requiring attention.
• Assist in coordinating and monitoring all phases of loss prevention in the outlet.
• Prepare and submit required reports promptly, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor service quality in the food and beverage outlet.
• Assist with menu planning and preparation.
• Ensure compliance with local liquor laws, health and sanitation regulations, outlet SOPs, and requisition procedures.
• Remain visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Ensure employees are trained on SOPs and technical job tasks, and participate in or conduct departmental and hotel training.
• Interview candidates for front-of-house food and beverage positions and follow hiring approval standards.
• Complete tip reporting.
• Understand, implement, and monitor applicable corporate outlet promotions, including buffet and three-meal concept standards.
• Attend required hotel meetings and training, and participate in Manager on Duty coverage as required.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing a nametag.
• Support productivity, identify problem areas, and assist in implementing solutions.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed