Food & Beverage Manager

Highgate Hotels • Lahaina, HI

21h

About The Position

The Food & Beverage Manager assists in coordinating, supervising, and directing all aspects of food and beverage outlet operations while maintaining profitability, product quality, and high service standards. The role promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity targets without compromising quality.

Requirements

• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Service-oriented, attentive, friendly, and courteous demeanor with guests and employees.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Ability to maintain confidentiality.

Responsibilities

• Oversee all aspects of the outlet’s daily operation and supervise outlet personnel.
• Respond to guest complaints in a timely manner and help ensure overall guest satisfaction.
• Communicate issues with other food and beverage managers and keep the immediate supervisor informed of matters requiring attention.
• Assist with coordinating and monitoring loss prevention in the outlet.
• Prepare and submit required reports on time, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor service quality in the food and beverage outlet.
• Assist with menu planning and preparation.
• Ensure compliance with local liquor laws, health and sanitation regulations, standard operating procedures, and requisition procedures.
• Remain visible on the floor and assist staff during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Train employees on standard operating procedures and technical job tasks, and participate in or conduct departmental and hotel training.
• Interview candidates for front-of-house food and beverage roles and follow hiring approval standards.
• Complete tip reporting.
• Understand, implement, and monitor corporate outlet promotions, including buffet and three-meal concept standards when applicable.
• Attend required hotel meetings and training, participate in Manager on Duty coverage as required, and maintain regular attendance.
• Maintain personal appearance and grooming standards, including wearing a nametag, and comply with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed