Food & Beverage Manager

1880 Train • Hill City, SD

7d • Onsite

About The Position

1880 Train is seeking an experienced, results-driven, and people-focused Food & Beverage Manager to join our leadership team. This position will play a key role in overseeing food and beverage operations across multiple departments and service areas within one of our high-volume, family-friendly entertainment and attraction properties.
This position will serve as a key member of the property's leadership team, providing strategic direction, operational oversight, and hands-on support across multiple food and beverage operations. Beyond traditional departmental management, this role will collaborate closely with the General Manager and other department leaders to drive operational excellence, strengthen team performance, maximize profitability, and ensure an exceptional guest experience throughout the property.
The Food & Beverage Manager will be responsible for leading and developing departmental management teams, maintaining operational consistency, managing labor and inventory costs, ensuring food quality and safety standards, and identifying opportunities for process improvements and revenue growth. This individual will also play an active role in broader property operations, supporting cross-departmental initiatives, staffing strategies, guest satisfaction, and overall business objectives.
The ideal candidate is a hands-on, highly engaged hospitality leader with demonstrated experience managing multiple operational areas in a fast-paced, high-volume environment. This individual should possess strong business acumen, sound decision-making skills, and the ability to lead through others while balancing day-to-day operational needs with long-term organizational goals. Success in this role requires a proactive leadership approach, strong collaboration across departments, and the ability to confidently support property-wide operations and leadership initiatives.

Requirements

• Ability to read, analyze, and interpret the most complex documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• A two-year certificate from college or technical school, or three years related experience and/or training, or equivalent combination of education and experience.
• Must become ServSafe certified within 60 days of signing job description.

Nice To Haves

• ServSafe Manager Certification or equivalent food safety management certification.
• Experience in hospitality, entertainment, attractions, restaurants, food service, tourism, or another high-volume, guest-facing environment.
• Demonstrated experience overseeing multiple food and beverage outlets, departments, or operational areas within a single property.
• Experience leading, coaching, and developing department managers, supervisors, and frontline employees.
• Strong understanding of food and beverage operations, including budgeting, labor management, inventory control, purchasing, cost management, and profitability.
• Experience with point-of-sale (POS) systems, inventory management platforms, scheduling systems, and operational reporting.
• Demonstrated ability to analyze operational performance, identify opportunities for improvement, and implement strategies that enhance efficiency, service quality, and revenue.
• Understands that a positive employee experience, strong operational leadership, and consistent service standards directly contribute to exceptional guest experiences.
• Ability to align food and beverage initiatives with broader property objectives while supporting the overall success and performance of the attraction.

Responsibilities

• Recruit, hire and train food & beverage personnel.
• Supervise directly 20-35 employees in the Food & beverage department, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving conflicts.
• Provide consistently excellent, safe food and beverages for all customers.
• Develop, control, and receive approval on all variations from budget from Director of Operations and General Manager of annual Food & beverage department budgets.
• Ensure compliance among all Food & beverage department employees of all company customer service and safety procedures.
• Maintain an ethical environment among employees that is always beyond reproach.
• Develop, implement and maintain an effective departmental facilities and equipment maintenance program.
• Ensure an all-employee effort to make and keep customers for life.
• Get along well with fellow employees and maintain a professional business relationship at all times.
• Work at a rapid pace.
• Help in other departments/areas as requested by management.
• Maintain a regular and reliable level of attendance at the job.

Benefits

• Company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.
• 401(k) retirement plan with company match.
• Health benefits, including medical, dental, and vision insurance.
• Supplemental benefits, including short-term disability, cancer, and accident plans.
• Company-paid group life and AD&D insurance.
• Company-paid long-term disability insurance.
• Vacation and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree