Food & Beverage Manager

Eastward Ho Country Club Inc • Chatham, MA

3d • $80,000 - $90,000

About The Position

The Food & Beverage Manager manages and leads daily food and beverage services, including à la carte dining and events, and is responsible for the dining experiences of members and guests. The role collaborates with the Clubhouse Manager on member-driven social events, club-wide member activities, and holiday celebrations.

The position reports to the Assistant General Manager/Clubhouse Manager and supervises all Front-of-House team members, including supervisors and interns. It collaborates with the Clubhouse Manager, Executive Chef, chefs, and other Food & Beverage Managers. This is a full-time, year-round, exempt position with a start date of March 15, 2027.

Requirements

• Three to five years of experience as a food and beverage manager or in a similar position in a high-end service environment.
• Leadership, written and verbal communication, interpersonal, financial analysis, computer literacy, and social skills.
• Demonstrated honesty and integrity and high ethical standards.
• Personable, values teamwork and member service, and is respectful of others.
• Exercises a high level of confidentiality.
• Able to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, or reach.
• Able to push, pull, or lift up to 50 pounds.

Nice To Haves

• Experience in a member-owned club is highly desirable.
• A bachelor's degree in a related field, or a university degree in Hospitality Management or Culinary Arts, is recommended but not required.

Responsibilities

• Greet members, oversee dining services, and act as manager on duty.
• Create, update, and maintain Front-of-House standard operating procedures.
• Hire, onboard, train, mentor, schedule, supervise, and discipline Front-of-House team members, including bar and banquet employees.
• Maintain a clean, safe, positive, and productive work environment.
• Assist in overseeing the Club's internship program.
• Collaborate with fellow managers to plan and execute club events, private events, and other functions.
• Develop creative ideas to increase member use of food and beverage outlets.
• Address member and guest complaints and advise the Clubhouse Manager about corrective actions taken.
• Act as liaison between the front and back of house during service.
• Ensure proper maintenance of food and beverage equipment and facilities.
• Develop contracts for and oversee administrative and operational aspects of assigned member- and non-member-sponsored private events.
• Diagram room layouts, banquet item placement, and related function details as assigned.
• Inspect finished arrangements and compare function sheets with actual room setups for accuracy.
• Monitor safety conditions and employees' compliance with safety rules and procedures.
• Establish employee dress codes and uniform policies and ensure daily adherence to appearance standards.
• Monitor and oversee the dining reservation system.
• Coordinate with the Communications Assistant on club-event promotion, menu accuracy, and related communications projects, including event menu and buffet card printing.
• Assist with development of the departmental budget.
• Establish and maintain beverage storage, inventory, ordering, and receiving procedures.
• Collaborate with the Clubhouse Manager on wine lists and bottle- and glass-wine sales promotion programs.
• Conduct monthly beverage inventory.
• Maintain records of special events, house counts, food covers, and daily business volumes.
• Ensure compliance with legal requirements, including state and local laws concerning alcoholic beverages.
• Maintain and update the POS system to reflect menu changes and daily or weekly specials.
• Oversee accounting, reconciliation, and administration of POS and member food and beverage revenues as needed.
• Conduct daily pre-meal meetings.
• Know and follow the Club's employment policies and procedures as outlined in the Employee Handbook.
• Perform Clubhouse/Restaurant opening and closing duties as needed.
• Provide general support to the Clubhouse Manager and complete other appropriate tasks as needed.
• Practice good appearance and personal hygiene.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed