Food & Beverage Attendant

Smoky Mountain Resorts • Pigeon Forge, TN

6d

About The Position

The Food & Beverage Attendant serves as the frontline customer-service representative at an assigned work location. The role supports operations at four themed food and beverage locations—Refuel, Scoops, Nonnaroni’s, and Snack Shack—by taking orders, preparing and serving menu items, and delivering positive guest experiences while meeting food-safety and quality standards. The position works eight-hour shifts, five or six or more days each week, depending on occupancy and staffing demand. Weekend and holiday work is required during peak demand. Several rotating schedule options are listed, with shifts beginning at 4:00 PM, 5:30 AM, or 3:00 PM and ending at 12:30 AM, 2:00 PM, or 11:30 PM.

The attendant follows recipes, sanitation practices, ServSafe guidance, safety procedures, and applicable ABC licensing regulations. They instruct guests in cashless payment systems, help maintain a safe and interactive environment for children and families, work collaboratively with colleagues, and respond to guest concerns or refer them to management as appropriate. Team members under age 18 and/or part-time employees are not scheduled at Nonnaroni’s or Snack Shack, where beer is sold, and are not required to obtain an ABC license.

The position requires a high school diploma or equivalent. Hospitality, restaurant, or quick-service/fast-food experience is preferred. An ABC license is typically required within five days of the start date, with stated exceptions, and ServSafe Food Handler Program certification is required within 30 days of the start date. The role involves indoor and outdoor work, physical activity including standing, walking, climbing stairs, bending, reaching, and occasionally lifting up to 50 pounds, as well as tolerating varying outdoor temperatures.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively and use English fluently in speaking, understanding, reading, and writing.
• Ability to be in good physical condition and perform indoor and outdoor duties in a fast-paced, demanding environment.
• Ability to tolerate varying temperatures while working outdoors.
• Ability to occasionally lift and move up to 50 pounds independently.
• Ability to stand, walk, climb and descend numerous flights of stairs, and perform reaching, bending, pushing, pulling, stooping, kneeling, and crouching as required.
• Ability to talk, hear, sit, and use hands to finger, touch, handle, and feel; specific vision abilities include peripheral, distance, close, and depth perception and adjusting focus.
• Ability to work effectively with a diversified workforce and contribute to a positive, cooperative team.
• Willingness to learn best practices and adapt to procedural changes.
• ServSafe Food Handler Program certification within 30 days of the work start date, covering basic food safety, personal hygiene, cross-contamination and allergens, time and temperature, and cleaning and sanitation.
• ABC (Alcoholic Beverage Commission) license typically required within five days of the work start date, subject to the stated exceptions for under-18 and/or part-time team members at Nonnaroni’s and Snack Shack.

Nice To Haves

• Experience in hospitality, restaurants, or quick-service/fast-food industries.
• Spanish interpretation ability when necessary.

Responsibilities

• Take food and beverage orders, prepare menu items according to recipe guidelines, and serve food and beverages.
• Complete orders accurately and promptly to meet capacity demands.
• Follow food-safety and sanitation practices to preserve food quality and prevent contamination and food-borne illness.
• Follow ServSafe guidance, including handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment and facility requirements.
• Understand and comply with safety regulations for operating systems and equipment.
• Follow ABC licensing regulations at locations serving alcoholic beverages, when applicable.
• Instruct guests on operating cashless payment systems.
• Help provide a safe and interactive environment for children and families.
• Multitask and work cooperatively with fellow team members.
• Handle guest concerns and refer matters to management when appropriate.
• Follow TOSHA certifications and biohazard procedures and responsibilities for safe handling.
• Comply with company operating policies and procedures.
• Support the company’s Legendary Service and guest-satisfaction commitments through exceptional guest interactions and prompt, professional responses.
• Maintain safe, organized work areas and uphold accuracy, confidentiality, and good judgment.
• Perform other related duties as assigned.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED