Food, Beverage, and Banquets Service Manager
About The Position
American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member. Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community. The Food & Beverage Service Manager is responsible for overseeing daily dining and event service operations, ensuring seamless execution, elevated guest experiences, and adherence to service, safety, and financial standards. This role leads front-of-house service teams, supports event execution, and partners with culinary and leadership teams to drive operational excellence and revenue performance.
Requirements
- Must meet legal requirements to serve alcohol; applicable state certifications required
- Minimum 5 years of hospitality or food & beverage service experience
- Minimum 2 years of leadership or management experience in hospitality, golf, or service environment
- Proven ability to resolve guest concerns and deliver high-level customer service
- Strong organizational, time management, and prioritization skills
- Ability to lead teams effectively in a fast-paced, high-volume environment
Responsibilities
- Oversee dining room and event service operations, ensuring proper setup, presentation, and service execution (tables, linens, glassware, and service standards)
- Lead and direct service staff, ensuring proper uniform standards, readiness, and adherence to service expectations
- Create and manage shift sheets, staffing plans, and floor coverage based on business demands
- Conduct pre-shift and pre-event meetings to communicate service expectations, reservations, and event details
- Partner with culinary teams to coordinate service flow, timing, and special event execution
- Manage bar operations and event beverage consumption, including maintaining accurate Banquet Bar Control records
- Support hiring, onboarding, training, scheduling, and performance management of service staff in partnership with F&B leadership
- Monitor and control food and beverage costs while identifying opportunities to improve efficiency and profitability
- Maintain accurate labor and payroll reporting, including daily and weekly punch audits
- Drive revenue growth by identifying upselling opportunities, enhancing guest experience, and supporting sales initiatives
- Ensure compliance with all alcohol service laws, including age verification and responsible service standards
- Support and execute company initiatives, programs, and operational directives
- Assist with service execution during peak periods as needed (e.g., server, bartender, host support)
- Perform additional duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
