Food and Beverage Manager

SHANER•Southbridge, MA

About The Position

The Food and Beverage Manager manages all aspects of the restaurant and oversees evening events. The role directs, implements, and maintains a service and management philosophy that guides staff and emphasizes quality customer service. The manager is responsible for the overall direction, coordination, and evaluation of the unit, including training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. The role ensures completion of daily Food and Beverage Department operations, maintains food and beverage safety and quality according to hotel, Shaner, and franchise specifications, and establishes and trains staff on operational standards and safe working procedures. The manager responds to guest issues, communicates with the General Manager and other managers, supervisors, and staff, and manages employee performance to support productivity and a quality work environment. The position is with the Wellsworth Hotel in Southbridge, Massachusetts, part of Shaner Hotels.

Requirements

Minimum of two years of supervisory experience in the restaurant or food and beverage field preferred.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate satisfactorily with guests, management, and coworkers.
High school graduate or equivalent.
ServSafe and/or food safety training.
Alcohol awareness training, such as TIPS.
Familiarity with food and beverage cost controls.
Ability to write routine reports and correspondence.
Ability to accurately perform mathematical calculations and use required measurement tools.
Ability to prepare budgets and ensure cost controls.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

Some college education preferred.
Bilingual English/Spanish skills are a plus.
At least two years of supervisory experience in the restaurant or food and beverage field preferred.

Responsibilities

Manage all aspects of the restaurant and oversee evening events.
Direct, implement, and maintain a service and management philosophy emphasizing quality customer service.
Direct, coordinate, and evaluate the Food and Beverage unit.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Ensure compliance with and completion of all daily Food and Beverage Department operational procedures.
Maintain food and beverage safety and quality according to hotel, Shaner, and franchise specifications.
Establish and maintain operational standards and procedures, and train employees in them and in safe working conditions.
Respond to and handle guest issues related to the department.
Communicate with the General Manager, other Department Managers, supervisors, and staff.
Manage employee performance to support productivity and a quality work environment.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Perform other duties as assigned.