Food and Beverage Shift Supervisor

fedb3261-f78d-43bb-94d1-89938f55bbfe • State College, PA

1d • $48,000 - $52,000 • Onsite

About The Position

Happy Valley Casino is seeking a motivated, guest-focused Food and Beverage Shift Supervisor to help lead dining operations at its entertainment destination in State College, Pennsylvania. The supervisor oversees daily restaurant operations, supports team members, and ensures guests receive outstanding service. The role involves hands-on leadership in a fast-paced hospitality environment, including coaching staff and maintaining operational excellence. Work schedules may include evenings, weekends, holidays, and special events as business needs require.

Requirements

• High School Diploma or equivalent required.
• Excellent leadership, communication, and interpersonal skills.
• Strong guest service and conflict-resolution abilities.
• Ability to lead by example in a fast-paced environment.
• Strong organizational and multitasking skills.
• Commitment to hospitality, teamwork, and operational excellence.

Nice To Haves

• Previous Food and Beverage, restaurant, hospitality, or supervisory experience preferred.
• Experience with POS systems, cash handling, and inventory management preferred.
• Prior leadership or team management experience strongly preferred.
• Experience coaching and motivating team members.

Responsibilities

• Lead by example in delivering exceptional guest service by greeting, seating, and assisting guests in a friendly and professional manner.
• Supervise daily Food and Beverage operations to ensure smooth, efficient, and profitable service.
• Operate and oversee Point-of-Sale transactions, ensuring accurate cash handling and financial reporting.
• Review and complete settlement paperwork accurately and in an organized manner.
• Monitor and verify Food and Beverage revenues, including cash transactions, credit card payments, complimentary transactions, and coupon settlements.
• Assist with food service as needed and ensure menu items meet established quality and portion standards.
• Coordinate communication between front-of-house and kitchen teams for timely and accurate order execution.
• Support service staff by acting as a runner and assisting guests during peak periods.
• Monitor inventory, prepare inventory counts, and assist with ordering and stock replenishment.
• Ensure work areas are clean, organized, and compliant with Department of Health regulations and sanitation standards.
• Monitor guest alcohol consumption and ensure responsible service according to company policies and applicable state regulations.
• Address guest concerns, resolve service issues, and communicate guest compliments and feedback to management.
• Provide leadership, coaching, and support to team members during assigned shifts.
• Promote teamwork, professionalism, and a positive work environment.
• Maintain awareness of restaurant operations and proactively address operational challenges.
• Work flexible schedules, including evenings, weekends, holidays, and special events, as business needs require.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance for full-time team members.
• Company-paid life insurance for full-time team members.
• Wide variety of voluntary insurance options for full-time team members.
• Retirement savings options for full-time team members.
• Employee Assistance Program.
• Unlimited access to national and local discounts.
• Free employee dining.
• Employee recognition program.
• Growth and advancement opportunities.
• PTO programs that promote work-life balance.
• Happy Valley Casino covers the cost of required Pennsylvania Gaming Licensure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED