Food and Beverage Supervisor

Q Casino + Resort • Dubuque, IA

3d • Onsite

About The Position

The Food and Beverage Supervisor oversees Food and Beverage operations to ensure they run smoothly and efficiently and provide customer satisfaction. The role reports to the Food and Beverage Director and Food and Beverage Manager, and supervises hosts/hostesses, bussers, food servers, cocktail servers, barbacks, deli staff, and other staff as needed.

The supervisor opens, oversees, and closes the department as needed; checks out staff and verifies and balances employee paperwork; instructs and assists employees; monitors work assignments and schedules; and helps set up meetings and parties. The role also manages stock rotation, monthly inventory, and supply orders; trains new staff; understands the functions of all Food and Beverage areas; uses POS reports and balances Micros at the end of shifts; tracks staff tips; and performs other assigned tasks.

The position is full-time, located at Q Casino + Resort in Dubuque, Iowa. The stated shift is Swing. The work environment may involve loud noise from slot machines, exposure to cigarette smoke, and occasional outdoor activities with exposure to weather. The role requires standing and walking for long periods and the ability to move up to 100 pounds.

Requirements

• Two years of business education or equivalent experience.
• Good oral communication skills.
• Good written communication skills.
• Good customer service skills.
• Ability to motivate others.
• Completion of a state-approved sanitation course.
• Ability to move up to 100 pounds.
• Ability to stand and walk for long periods.

Nice To Haves

• Prior supervisory or management experience is helpful.

Responsibilities

• Open, supervise, and close the department as needed.
• Supervise and check out staff members.
• Verify and balance employee paperwork.
• Instruct and assist employees with job duties.
• Assign, check, and monitor work schedules.
• Assist with setting up meetings and parties.
• Rotate stock items to avoid expiration.
• Compile monthly inventory.
• Order supplies as needed.
• Train new staff members.
• Know the function of all Food and Beverage areas.
• Use POS reports and balance Micros at the end of shifts.
• Track tips for staff.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree