Food and Beverage Supervisor

Caesars Entertainment•Hammond, IN

About The Position

The Food and Beverage Supervisor helps provide guests with a superior gaming experience by supervising wait staff in an assigned outlet and, when applicable, a Dual Rate VIP Coordinator/F&B Host-Hostess. The role ensures appropriate customer service, supports guest satisfaction, and maintains professional standards when interacting with guests and co-workers. The supervisor oversees outlet service operations, including staffing, scheduling, employee training and coaching, guest complaint resolution, cash drawer checks, and inventory of serviceware and barware. The role also coordinates with cooks about menu changes, leads daily shift meetings and department walkthroughs, and helps maintain clean, safe, and operational work areas. Guest-facing duties include greeting and seating guests, managing reservations, assisting staff with service, handling special requests and dissatisfied guests, and presenting wine tableside. The position requires flexibility to work various shifts, weekends, and holidays. Access to the vessel is required. The work may involve hot or cold conditions, extended periods standing or walking, and crowded, smoking, or loud environments.

Requirements

Must be at least 21 years of age.
Proficient in spoken and written English.
Equivalent to a high school diploma, with some knowledge of restaurant operations and serving.
Must be able to serve alcohol in the state of Indiana.
Must obtain and maintain an Indiana Liquor License, as required.
Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
Access to the vessel is required.
Ability to lift, carry, push, and pull objects up to 50 pounds.
Ability to bend, stoop, twist, crouch, and reach repetitively.
Ability to work in a fast-paced environment and in hot or cold environments.
Ability to stand and/or walk for extended periods.
Ability to work in a crowded, smoking, and loud environment.
Must be flexible to work various shifts, weekends, and holidays.

Nice To Haves

Two to three years of supervisory experience is preferred.

Responsibilities

Supervise employees engaged in bartending and serving in an assigned outlet.
Review manifests and staffing levels to determine appropriate work assignments.
Coordinate with cooks on daily menu changes, substitutions, or deletions and notify staff.
Investigate and resolve guest complaints or concerns according to standard procedures.
Monitor silverware and plate inventory and order replacements while considering budget constraints.
Develop schedules that provide staffing levels appropriate for optimal guest service.
Check out restaurant cashiers, cocktail servers, and other employees with cash drawers to verify cash balances.
Train new employees and update staff on procedures and policies.
Conduct physical inventories of barware and requisition replacement items as needed.
Coach and counsel employees to reinforce department and company policies and procedures.
Conduct daily shift meetings to keep staff informed.
Complete daily department walkthroughs to ensure cleanliness and that equipment is operational.
Maintain professionalism when interacting with guests and co-workers.
Use basic menu, liquor, and wine knowledge, including suggesting and presenting wine tableside.
Greet and seat guests and manage reservations according to department standards.
Assist staff to ensure complete guest satisfaction.
Assist in guest service and public relations, including addressing dissatisfied guests and special requests.
Follow safety procedures and maintain a clean and safe work area.
Perform other duties as assigned.