Food and Beverage Supervisor

Tandem Hospitality Group•Lexington, KY

About The Position

The Food & Beverage Supervisor oversees front-of-house restaurant service staff and training, and assists with banquet setup, cleanup, and service. The role is responsible for maintaining high standards of guest service, safety, and cleanliness, ensuring a positive dining experience, exceeding guest expectations, and resolving issues. The Supervisor may assist with kitchen preparation or plating, support special events, and fill in for absent staff as needed. Flexible hours, weekends, holidays, and late nights are required.

Requirements

Prior experience as a Food and Beverage Supervisor.
Prior food service and bar experience.
Prior guest relations training.
Knowledge of proper food handling.
Strong written and verbal communication skills.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness, and with minimal supervision.
Punctuality and regular, reliable attendance.
Interpersonal skills and ability to work well with coworkers and the public.
Food safety training and certification as required by law.
Experience with computers, including MS Office or Google tools; POS systems such as Micros; and reservations software such as Open Table.
Outstanding leadership and guest service skills.

Responsibilities

Oversee employees, including hiring, development, scheduling, and training.
Maintain a high level of service and ensure guests have a memorable dining experience.
Handle daily cash deposits properly.
Open or close the restaurant and secure cash, liquor, and entry points.
Create a service-first work environment.
Assist the kitchen with preparation or plating when needed and ensure dishes meet quality standards.
Maintain cleanliness of front-of-house areas, including windows, light fixtures, and the entrance, as assigned.
Assign service-related tasks to servers.
Check out servers and bartenders at the end of their shifts.
Bus tables and assist with processing dirty dishes when needed.
Ensure dining tables are properly prepared for service.
Communicate menu choices, specials, deviations, and item shortages to staff.
Open and pour wine tableside.
Perform basic cleaning tasks as needed or directed.
Fill in for absent staff as needed.
Assist with special events as needed.
Greet guests warmly and appropriately.
Understand and communicate hotel products and services.
Follow company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to a manager.
Anticipate and address guests’ service needs.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.