Food and Beverage Supervisor

City Museum•St. Louis, MO

3d•Onsite

About The Position

The Food and Beverage Supervisor will be responsible for overseeing the daily operations of the Food and Beverage Department, ensuring efficient service, optimal customer satisfaction, and adherence to museum policies and health guidelines. This role involves supervising staff, conducting training, maintaining presentation standards, and providing superior customer service.

Requirements

Must be at least 18 years of age or older.
Ability to accept guidance and supervision.
Demonstrate ability to work independently.
Ability to communicate effectively with public, customers and staff members.
Be aware, attentive, and work well with others.
Energy and enthusiasm for long days.
Ability to work in extreme conditions and take precautions, including hydration, sun-protection and other precautions as necessary.

Nice To Haves

Experience in department or equivalent supervisory experience preferred.

Responsibilities

Fulfill all functions and duties of all Food and Beverage Department positions.
Supervise food and beverage staff to ensure efficient daily operation.
Conduct pre and post shift briefings with all Food and Beverage Department employees.
Operate all equipment used properly and safely.
Initiate and impose disciplinary action according to museum policies and procedures.
Conduct in-service and ongoing training of employees to ensure optimal customer satisfaction in quality, service, safety, and efficiency, as well as establishing and maintaining customer service standards.
Supervise guest experience to ensure excellent customer service is provided by the food and beverage staff.
Ensure continued compliance with local Health Department sanitation guidelines and codes.
Maintain food and beverage presentation standards at all quick service restaurant and food carts.
Ensure all museum policies and procedures are being followed by all employees.
Identify concerns and work with management to resolve concerns.
Maintain a clean and safe work environment for customers and other employees.
Provide superior customer service to all customers in a polite and expedient manner.
Assist customers with all questions regarding City Museum including facility layout and amenities.
Follow all museum policies and procedures.
Perform other duties as assigned.