Food and Beverage Supervisor

City Museum•St. Louis, MO

11h

About The Position

The Food and Beverage Supervisor oversees staff and daily operations across the Food and Beverage Department, including quick service restaurants and food carts. The role supports efficient operations, excellent guest service, food presentation standards, employee training, and compliance with museum policies and local Health Department sanitation guidelines. The supervisor must be able to perform the functions and duties of all Food and Beverage Department positions, assist customers with questions about City Museum, and maintain a clean and safe environment. Work hours vary and include weekends, evenings, and holidays.

Requirements

Must be at least 18 years of age.
Ability to accept guidance and supervision.
Ability to work independently.
Ability to communicate effectively with the public, customers, and staff members.
Ability to be attentive and work well with others.
Energy and enthusiasm for long days.
Ability to work in extreme conditions and take precautions such as hydration and sun protection.
Ability to stand or walk for long periods.
Ability to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds.
Ability to lift and lower 25 pounds above shoulder level.

Nice To Haves

Experience in the department or equivalent supervisory experience.

Responsibilities

Fulfill the functions and duties of all Food and Beverage Department positions.
Supervise food and beverage staff to ensure efficient daily operations.
Conduct pre-shift and post-shift briefings with Food and Beverage Department employees.
Properly and safely operate all equipment used.
Initiate and impose disciplinary action according to museum policies and procedures.
Conduct in-service and ongoing employee training to support customer satisfaction, quality, service, safety, and efficiency, and establish and maintain customer service standards.
Supervise the guest experience and ensure food and beverage staff provide excellent customer service.
Maintain compliance with local Health Department sanitation guidelines and codes.
Maintain food and beverage presentation standards at quick service restaurants and food carts.
Ensure employees follow museum policies and procedures.
Identify concerns and work with management to resolve them.
Maintain a clean and safe work environment for customers and employees.
Provide polite and expedient customer service.
Assist customers with questions about City Museum, including facility layout and amenities.
Perform other duties as assigned.