Food and Beverage attendant
About The Position
The Food and Beverage Team Member supports the hotel’s breakfast and other Food & Beverage operations, as applicable. The role delivers attentive, friendly, courteous, and efficient service to internal and external customers while managing the customer experience, quality, and compliance with corporate and brand policies and procedures. The team member works toward meeting or exceeding departmental goals and follows applicable standards and regulations to support safe and efficient operations. The position requires familiarity with hotel emergency procedures and training staff accordingly. The team member follows Legacy Ventures service standards, brand standards, and other policies and rules of conduct, including appearance, grooming, uniform and name-tag requirements, and attendance as scheduled according to hotel needs. The role also addresses customer complaints, monitors feedback and operational conditions to maintain customer satisfaction and service quality, shares information with other departments, reports supply needs, maintains stock pars, and meets applicable certification requirements.
Requirements
- Exceptional customer service skills.
- Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.
- Ability to work well in a team environment.
- Maintain a professional appearance and manner at all times.
- Thorough knowledge of Front of House and Food & Beverage operations and individual job requirements.
- Self-starting personality and an even disposition to communicate effectively with guests and staff.
Responsibilities
- Support breakfast and Food & Beverage operations, as applicable.
- Provide attentive, friendly, courteous, and efficient service to internal and external customers.
- Manage customer experience, quality, and compliance with corporate and brand policies and procedures while meeting or exceeding departmental goals.
- Follow safety standards and regulations, practice safe work habits, and maintain familiarity with hotel emergency procedures.
- Train staff on hotel emergency procedures, as applicable.
- Follow Legacy Ventures service standards, brand standards, and other policies and rules of conduct, including appearance, grooming, uniform, name tag, and attendance requirements.
- Resolve customer complaints and monitor customer feedback, operational issues, business flow, and associate performance to maintain customer satisfaction and quality.
- Provide information to other departments to improve or maintain service quality.
- Report supply needs and maintain required stock pars.
- Comply with applicable certification requirements, including CPR/First Aid, Food Handlers, and Alcohol Awareness.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
