Floral Manager

Food City (K-VA-T Food Stores Inc)•Fultondale, AL

8d•Onsite

About The Position

The Floral Manager is a key member of the store management team and is responsible for customer service, sales, merchandising, staffing, and the financial performance of the Floral Department. The role leads by example, builds a productive team through recruiting and training, and works to achieve or exceed weekly and annual department financial projections and budgets through sound business practices. The manager oversees department inventory, labor, staffing, schedules, merchandise ordering and receiving, product quality and freshness, pricing, paperwork, and compliance with company policies, food safety requirements, and applicable regulations. The role also maintains a clean and safe department and implements marketing programs and merchandising plans to maximize sales and profitability.

Requirements

Associate degree or equivalent work experience.
Three years of experience in Floral Department operations.
Ability to resolve differences and defuse difficult situations with customers and associates through diplomacy.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various organizational levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend onsite work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Provide and promote exceptional customer service in support of the company mission.
Set standards for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a positive, friendly, and fun working environment through flexibility, teamwork, and customer-first service.
Interact professionally with management, associates, supervisors, and customers.
Manage inventory and labor costs through sound sales projection planning.
Maintain advertised merchandise availability throughout each advertising period.
Recruit, select, hire, orient, train, and develop associates, and maintain adequate department staffing.
Prepare and post work schedules in accordance with engineered labor standards and company requirements to support projected sales and customer service levels.
Train and develop department associates in required skills and job responsibilities.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams.
Order merchandise to maintain minimum inventory levels consistent with effective operations.
Rotate and inspect products daily and maintain product quality, freshness, and proper pricing.
Complete department paperwork to Model Store standards, including annual performance reviews and periodic department inventories.
Ensure merchandise is properly received.
Follow and implement company policies and procedures and applicable local, state, and federal regulations.
Maintain a clean and safe department using the sanitation calendar and daily to-do lists.
Follow the company food safety program.
Work scheduled shifts onsite in accordance with company time and attendance policies.