FRESH Floral Manager

Brookshire's•Edmond, OK

5d•Onsite

About The Position

The Floral Manager creates floral and plant arrangements using a distinctive design style, promotes sales, fulfills orders, and provides high-quality customer service. The role is responsible for all aspects of the floral department, from bouquets and deliveries to large-scale events and customer consultations. The manager leads and trains partners, manages inventory and department operations, and is accountable for floral sales, labor, and profitability. The position is generally performed in a retail store, with occasional visits to off-site venues.

Requirements

High school diploma or GED.
Four or more years of related experience, or an equivalent combination of experience and/or higher education.
At least 18 years of age.
Advanced knowledge of floral department operations.
Strong knowledge of flowers, handling, and floral design techniques.
Intermediate knowledge of budget planning, profit and loss statements, labor reports, and other financial statements.
Intermediate knowledge of automated reporting systems, including inventory, cost of goods, scheduling, time and attendance, and labor.
Ability to lead, motivate, and delegate responsibilities.
Strong organizational skills and attention to detail.
Effective written and verbal communication with partners, customers, and the community.
Professional and courteous customer service.
Ability to multitask, prioritize effectively, and manage time.
Ability to conduct on-the-job training, instruct others in the use of tools or equipment, and demonstrate procedures.
Ability to perform basic Microsoft Office functions.
Basic mathematical skills for inventory assessment and ordering.
Basic knowledge of SAP reporting applications.
Ability to promote sales and negotiate prices.
Ability to occasionally travel off-site for floral deliveries, event setups, and flower pickups from external markets.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use precision hand tools.
Partners must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
Attendance at work is required.

Responsibilities

Train and develop partners; plan, assign, and direct work; schedule staff; address complaints; and resolve problems.
Work with upper management on interviewing and hiring, performance appraisals, rewards, and discipline.
Review historical data to forecast sales from advertisements and promotions.
Manage inventory and item-management processes to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data, and report related issues to upper management.
Meet floral sales, labor, financial, and profitability objectives.
Create floral and plant arrangements that appeal to a variety of customers.
Consult with customers on arrangement styles and prices, negotiate where applicable, and provide estimates for arrangements and events.
Oversee plant availability and maintenance, including cutting, cleaning, and storage, and maintain product quality and freshness.
Plan, order, and source products to support availability and inventory control.
Build displays for special events, holidays, and promotions to appeal to customers and promote sales.
Monitor and manage department shrink using current tools and processes.
Promote floral sales and services in the community to attract new and repeat customers.
Travel to off-site locations to design and set up arrangements for weddings and other special events.
Oversee and participate in scheduling and delivering floral arrangements.
Coordinate with catering and bakery departments on package estimates for floral setups.
Work with the marketing department to fulfill floral promotion campaigns.
Recommend floral product procurement to category management.
Promote customer focus and proactive selling; greet customers, answer questions, and address complaints appropriately and promptly.
Maintain a clean, safe, and sanitary work and shopping environment by following Company safety procedures.
Identify and address potential hazards when reasonably possible, use warning signs or devices as needed, and report hazards that cannot be immediately remedied to a supervisor.