FRESH Floral Manager

Brookshire Grocery Company•Edmond, OK

6d•Onsite

About The Position

The Floral Manager uses a distinctive design aesthetic and floral expertise to create arrangements, promote sales, fulfill customer orders, and provide high-quality customer service. The position manages all aspects of the floral department, from bouquets and deliveries to consultations and large-scale events, while leading and training partners and maintaining department profitability. The manager oversees department operations, staffing, inventory, ordering, product quality, displays, sales, labor, shrink, and financial performance. The role includes consulting with customers and providing estimates, coordinating floral services with other departments and marketing, and traveling occasionally to off-site locations for deliveries and event setups.

Requirements

High school diploma or GED.
Four or more years of related experience, or an equivalent combination of experience and/or higher education.
Must be at least 18 years old; must be at least 21 to drive for Company business under the BGC Business Driver Policy.
Advanced knowledge of floral department operations and strong knowledge of flowers, handling, and design techniques.
Intermediate knowledge of budget planning, profit and loss statements, labor reports, and other financial statements.
Intermediate knowledge of automated reporting systems, including inventory, cost of goods, scheduling, time and attendance, and labor systems.
Ability to lead, motivate, and delegate responsibilities.
Strong organizational skills and attention to detail.
Effective written and verbal communication with partners, customers, and the community; professional and courteous customer interactions.
Ability to multitask, prioritize, and manage time effectively.
Ability to conduct on-the-job training, instruct others in the use of tools or equipment, and demonstrate procedures.
Ability to perform basic Microsoft Office functions and basic mathematical calculations for inventory assessment and ordering.
Basic knowledge of SAP reporting applications.
Ability to promote sales and negotiate prices.
Ability to travel occasionally to off-site locations for deliveries, event setups, and flower pickups from external markets.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use precision hand tools.
Continuously use close and distance vision, depth perception, or the ability to focus; continuously stand or walk.
Frequently talk and hear; use hands for reaching, touching, or handling; and push, pull, maneuver, or lift objects up to 40 pounds.
Occasionally use fine finger movements; push, pull, maneuver, or lift objects up to 75 pounds; bend, kneel, or squat; climb, balance, stoop, or crawl; and drive.
Regular attendance at work is required.

Responsibilities

Train and develop partners; plan, assign, and direct work; schedule staff; address complaints and resolve problems; and work with upper management on interviewing, hiring, performance appraisals, rewards, and discipline.
Review historical data to forecast sales from advertisements and promotions, manage inventory and in-stock levels, and report issues related to profit and loss, sales, shrink, and labor to upper management.
Meet floral sales, labor, financial, and profitability objectives.
Create floral and plant arrangements using creative design skills and knowledge of floral products.
Consult with customers about arrangement type and pricing, and negotiate and provide estimates where applicable.
Oversee plant availability and maintenance, including cutting, cleaning, and storage, and apply knowledge of flower and plant sustainability to preserve freshness and quality.
Lead product planning, ordering, and sourcing to maintain inventory and in-stock conditions.
Build displays for special events, holidays, and promotions to appeal to customers and increase sales.
Monitor and manage department shrink using current tools and processes.
Promote floral products and services in the community to attract new and repeat customers.
Travel to off-site locations to design and set up arrangements for weddings and other special events.
Oversee and participate in scheduling and delivery of floral arrangements.
Collaborate with catering and bakery departments to prepare package estimates for floral setups.
Work with marketing to fulfill campaigns involving floral promotions.
Recommend products for procurement to category management based on floral product knowledge.
Promote customer focus and proactive selling.
Greet customers, answer questions, and address complaints appropriately and promptly while maintaining a friendly, service-oriented attitude.
Maintain a clean, safe, and sanitary work and shopping environment by following Company safety procedures.
Identify potential hazards, remedy them or place appropriate warnings when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.