Floral Leader

Weis Markets•Bethlehem, PA

11d

About The Position

The Floral Leader oversees the floral department and its associates while delivering positive customer service and maintaining a fresh, clean, and appealing department. The role takes customer orders, determines customers’ preferences for size and appearance, and creates finished floral products in a timely manner, including customized arrangements and pieces for events or decoration. The Floral Leader manages merchandising and inventory to support sales and profit goals. This includes building displays to company standards, developing localized and seasonal merchandising plans, monitoring competitor activity, coordinating cross-merchandising with other departments and the store manager, tracking weekly sales, ordering products, and responding to inventory and product movement. The role also verifies deliveries and invoices, follows receiving and product-rotation procedures, and monitors product quality and freshness. The position supervises department associates and trains Floral Associates in the district on new or existing programs. It follows floral best practices and sanitization, temperature, and code-dating procedures, and uses the Learning Management System (LMS).

Requirements

High school diploma or GED required.
At least 3 years of management experience in a retail, restaurant, or supermarket environment.
Ability to perform each essential duty satisfactorily, with or without accommodation.

Nice To Haves

Associate or bachelor’s degree in a business-related field is desirable.

Responsibilities

Promote excellent customer relations by encouraging positive, customer-focused behavior among associates.
Greet customers, answer questions, and resolve customer concerns promptly and professionally.
Focus on continuous improvement in the department and make changes to ensure progress.
Take customer orders by phone or in person, determine customers’ preferences, and create finished products in a timely manner.
Maintain a fresh, clean, and appealing department; follow code-dating and sanitization procedures, store products at appropriate temperatures, and rework or mark down products before they become shrink.
Build clean, simple displays to company standards and move products as needed to encourage impulse sales.
Understand the local market and monitor competitors’ merchandising, pricing, quality, and comparison signage.
Develop and implement localized merchandising plans, including displays for new and seasonal items.
Coordinate with other departments and the store manager on cross-merchandising plans to meet financial objectives.
Manage inventory by tracking weekly sales, placing orders based on sales, responding to load levels, and reworking products that are not moving.
Follow procedures for arrangements and upgrades; check and verify deliveries and invoices for accurate billing.
Assist with unloading and transporting merchandise when needed; break down deliveries and follow receiving, dating, restocking, and product-rotation practices.
Monitor product quality and freshness.
Create designs in front of customers and make customized pieces for events or decoration.
Change department displays with the seasons in accordance with corporate guidelines and decorate with items available for sale in the department.
Train Floral Associates in the district on new programs or retrain them on existing programs using Floral Daily Best Practices.
Supervise all associates within the department; the number of associates depends on store volume.
Cooperate with supervisors and coworkers to continually improve job performance and use the Learning Management System (LMS).