FLORAL/DEPT LEADER

The Kroger Co.•Indianapolis, IN

12d

About The Position

The Floral Department Leader implements company and division policies to maximize sales and profits in the Floral department while modeling the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls department activities, including receiving, storing, pricing, and merchandising floral products. It supports customer relations and the Customer 1st culture, manages floral delivery orders, maintains stock and records, and supervises, coaches, and trains direct reports.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Ability to make intelligent decisions quickly.
Strong Florist Transworld Delivery computer and organizational skills.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to selling merchandise.
Understanding of all key components of department operations.
Working knowledge of floral arrangement and care of plants and cut flowers.
Ability to communicate with employees, customers, and supervision.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior Floral experience.
Supervisory skills.

Responsibilities

Develop customer relations through personal example of friendliness and courtesy and implementation of company policies.
Handle customer complaints perceptively.
Receive, process, and produce Florist Transworld Delivery orders for delivery.
Coach and train personnel on pricing, price marking, rotation, stocking, customer courtesy, and productivity.
Provide active support for the Customer 1st culture.
Plan, organize, direct, and control Floral department activities.
Direct the receiving, storing, pricing, and merchandising of floral products.
Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
Maintain and submit required records and reports and use them effectively.
Maintain effective housekeeping in all areas.
Continuously analyze the Floral department and periodically make changes or recommendations to the store manager.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.