Floral/Dept Leader

Kroger•Indianapolis, IN

11d

About The Position

The Floral/Dept Leader implements company and division policies to achieve maximum sales and profits in the Floral department while modeling the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls department activities; oversees floral product receiving, storage, pricing, and merchandising; and maintains appropriate inventory and supplies while guarding against waste and pilferage. The leader develops customer relations, handles complaints, supports the Customer 1st culture, and is responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery. The role coaches and trains department personnel, supervises and provides feedback to direct reports, maintains required records and reports, and promotes company initiatives and process improvements. The position requires cooperation in a fast-paced environment, sound judgment, and the ability to work with customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Ability to make intelligent decisions quickly.
Strong Florist Transworld Delivery computer and organizational skills.
Ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key components of department operations.
Working knowledge of floral arrangement and care of plants and cut flowers.
Ability to communicate with employees, customers, and supervisors.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior Floral experience.
Supervisory skills.

Responsibilities

Develop customer relations through personal example of friendliness and courtesy and implementation of company policies.
Handle customer complaints perceptively.
Receive, process, and produce Florist Transworld Delivery orders for delivery.
Coach and train employees on pricing, price marking, rotation, stocking, customer courtesy, and productivity.
Provide active support for the Customer 1st culture.
Plan, organize, direct, and control Floral Department activities.
Direct the receiving, storing, pricing, and merchandising of floral products.
Order products and supplies to maintain adequate stock and guard against waste and pilferage.
Maintain and submit required records and reports and use them effectively.
Maintain effective housekeeping in all areas.
Continuously analyze the Floral Department and periodically make changes or recommendations to the store manager.
Promote, communicate, and implement company initiatives and process improvements to direct reports.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.