FLORAL/DEPT LEADER

The Kroger Co. • La Crescenta - Montrose, CA

4d

About The Position

The Floral/Dept Leader implements company and division policies to maximize sales and profits in the Floral department while role-modeling the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls department activities; oversees floral product receiving, storage, pricing, and merchandising; and manages stock and supplies to maintain availability while minimizing waste and pilferage.

The leader supports customer service by setting a courteous example, responding to complaints, and overseeing production and delivery of Florist Transworld Delivery orders. They train and coach department employees, communicate company initiatives, supervise performance, complete reviews, and provide feedback. The position also maintains department records and cleanliness, evaluates operations, and recommends improvements to the store manager. The role requires cooperation in a fast-paced, sometimes stressful environment and may involve direct interaction with minors, individuals with special needs, and older adults.

Requirements

• Willingness to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
• Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
• Understanding of key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Ability to communicate effectively with employees, customers, and supervision.

Nice To Haves

• Past work record reflecting dependability and integrity.
• Prior Floral experience.
• Supervisory skills.

Responsibilities

• Implement company and division policies to maximize Floral department sales and profits.
• Model the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.
• Develop customer relations through personal example, friendliness, courtesy, and implementation of company policies.
• Handle customer complaints perceptively.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train employees on pricing, price marking, rotation, stocking, customer courtesy, and productivity.
• Provide active support for the Customer 1st culture.
• Plan, organize, direct, and control Floral department activities.
• Direct receiving, storing, pricing, and merchandising of floral products.
• Order stock and supplies to maintain adequate inventory and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective housekeeping in all areas.
• Continuously analyze department operations, make changes, and periodically recommend changes to the store manager.
• Promote, communicate, and implement company initiatives and process improvements to direct reports.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed