Floral Leader

Weis Markets•Bethlehem, PA

13d•Onsite

About The Position

The Floral Leader oversees the floral department and its associates, promotes positive customer service, and maintains department standards for product quality, freshness, cleanliness, merchandising, inventory, and sales. The role takes and fulfills customer orders, creates custom floral designs for events and decoration, develops seasonal and localized displays, and coordinates with other departments and store management on merchandising plans. The Floral Leader also verifies deliveries and invoices, follows receiving and product-rotation procedures, and trains Floral Associates across the district on new and existing programs.

Requirements

High school diploma or GED required.
At least 3 years of management experience in a retail, restaurant, or supermarket environment.
Ability to perform each essential duty satisfactorily, with or without accommodation.

Nice To Haves

Associate or bachelor's degree in a business-related field is desirable.

Responsibilities

Promote excellent customer relations and help associates provide positive, customer-focused service; respond to customer questions and concerns politely and promptly.
Take customer orders in person or by phone, determine the customer's preferences for size and appearance, and create finished products in a timely manner.
Maintain a fresh, clean, appealing department and follow code-dating, sanitization, product-storage temperature, and shrink-prevention procedures.
Build clean, simple displays to company standards; move products to encourage impulse sales and monitor competitors' merchandising, pricing, quality, and comparison signage.
Develop and implement localized merchandising plans and seasonal or new-item displays; coordinate with other departments and the store manager on cross-merchandising plans and financial objectives.
Manage inventory by tracking weekly sales, placing orders, responding to daily load levels, reworking slow-moving products, and following procedures for arrangements and upgrades.
Check and verify department deliveries and invoices; help unload and transport merchandise as needed; follow receiving, dating, restocking, product-rotation, and freshness procedures; break down deliveries.
Create floral designs in front of customers and make customized pieces for events or decoration.
Update the department for each season in line with corporate guidelines and decorate using elements available for sale in the department.
Train Floral Associates in the district on new or existing programs using Floral Daily Best Practices and the Learning Management System (LMS).
Cooperate with supervisors and coworkers to continuously improve job performance.
Supervise all associates within the department; the number of associates varies with store volume.