Floral Designer

Hy-Vee, Inc.•West Des Moines, IA

8d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and floral care guidance, and helps keep the floral department stocked, fresh, and operating smoothly. The role processes FTD, Teleflora, interstore, and internet orders; maintains confidentiality of order information; and serves as a lead for floral clerks by training and guiding them. The Floral Designer may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving retail store environment, with pressure to meet deadlines and manage multiple priorities. The role involves customer interaction, order fulfillment, inventory and product care, replenishment, and support for in-store events. Some holidays may require extended hours. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied conditions and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication skills with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality of customer order details.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Night and weekend shifts are required.

Nice To Haves

Three years of similar or related work experience preferred.

Responsibilities

Greet and assist customers, provide plant and floral care guidance, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, and cut flowers appropriately, and wrap them carefully to avoid damage.
Complete customer orders on time, including arrangements for weddings, funerals, and anniversaries.
Process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality of order details.
Inventory products, evaluate freshness, care for damaged product, and replace items as necessary.
Train floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review the work of others; maintain standards and coordinate activities; recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify store locations for specials and share creative arrangement ideas.
Stay current on floral industry trends by reading industry references and considering new ideas.
Help with and potentially decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer customer calls promptly and provide friendly, helpful service.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.