Floral Designer

Hy-Vee, Inc.•Davenport, IA

2d•Onsite

About The Position

Hy-Vee is seeking a Floral Designer to create floral arrangements to customer specifications, provide customer service and floral-care guidance, and help keep the floral department stocked, fresh, and running smoothly. The role processes floral orders, including FTD, interstore, Teleflora, and internet orders, and serves as a lead for floral clerks by training and guiding them. The Floral Designer may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving store environment, with pressure to meet deadlines and manage multiple priorities. The role includes frequent standing and walking, and may involve exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Some holidays may require extended hours. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to maintain confidentiality of customer order details.
Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers, provide customer service and plant and floral care guidance, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, and cut flowers appropriately, and wrap them to avoid damage.
Complete customer orders on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
Process FTD, interstore, Teleflora, and internet orders, and maintain confidentiality about order details.
Inventory products, evaluate freshness, care for damaged products, and replace products as necessary.
Train and guide floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards; coordinate activities; and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed under the direction of the Floral Manager.
Identify areas throughout the store for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Assist with and potentially decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, put products in appropriate storage areas, and replenish merchandise.
Answer customer calls promptly and provide friendly, helpful service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.