Floral Department Manager

Hy-Vee, Inc.•Fremont, NE

10d•Onsite

About The Position

The Floral Department Manager leads the floral department and is responsible for product quality, customer service, team leadership, and department performance. The role oversees pricing, promotions, FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality of customer order information. The manager recruits, trains, supervises, evaluates, and develops department employees; sets goals, schedules, and work plans with store leadership; and manages inventory, sales analysis, bookkeeping, merchandise ordering, displays, and promotions. The position also supports customers directly, maintains freshness and proper storage, ensures equipment is maintained, and follows company and department standards. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to make informed decisions about products, promotions, and department operations.
Ability to handle confidential employee, financial, inventory, pricing, and customer order information discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Nice To Haves

Over three years of related work experience preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model friendly customer service, welcome customers, assist with their needs, and resolve concerns promptly and professionally.
Process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality of order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with store leadership and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct and control inventory and maintain proper temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend meetings, seminars, and continuing education as assigned.
Answer customer calls promptly and helpfully, including taking product orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.