Floral Assistant Department Manager
About The Position
The Floral Assistant Department Manager partners with the Floral Department Manager to lead the floral team, maintain department standards, and provide customers with helpful service and floral products. The role includes creating arrangements, processing floral orders, training clerks and designers, and assuming management responsibilities when the Department Manager is absent. The position is based primarily in a store environment. It is fast-paced and involves deadlines and competing priorities, with exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Holiday periods may require extended hours. Safety training is provided.
Requirements
- High school diploma or equivalent experience.
- Ability to lead, train, and support floral designers and clerks in a fast-paced retail environment.
- Ability to solve practical problems and make sound decisions with variable conditions and limited standardization.
- Ability to apply fractions, decimals, and percentages in day-to-day tasks.
- Strong knowledge of floral products, care and handling, and plant and flower identification.
- Clear communication with customers, team members, and vendors, including providing direction and guidance.
- Ability to handle confidential information, including advertising items, sales and order records, and customer order details, discreetly.
- Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
- Successful completion of a pre-employment drug screen.
Nice To Haves
- Department training is helpful.
- Over six months of similar or related experience is preferred.
Responsibilities
- Provide outstanding customer service, advise customers on plant and floral care, take special requests, and create arrangements to customer specifications.
- Review daily orders, set production timelines and schedules, and ensure customer orders are completed accurately and on time.
- Direct, train, and support floral designers and clerks, including training on simple designs and phone order procedures, and follow up on assigned tasks.
- Process FTD, interstore, and Teleflora orders while keeping order and customer information confidential.
- Review merchandise presentation, monitor inventory, replenish products, and address damaged merchandise.
- Order flowers and supplies as needed; receive deliveries, put products away, review invoices, and maintain the record book.
- Clean, process, cut, and wrap flowers carefully to prevent damage.
- Keep the department clean and neat, including cases, shelves, and floors.
- Identify store locations for promotional displays and share arrangement ideas for occasions such as weddings, funerals, and anniversaries.
- Assist the manager with paperwork, scheduling, pricing, displays, promotions, and pre-orders.
- Stay informed about floral industry trends through industry references and openness to new ideas.
- Assume management responsibilities when the Department Manager is absent.
- Answer calls promptly and help callers, including taking product orders.
- Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
